Lead Medical Assistant

Saint Peter’s Health Care System; New Jersey; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous 401(k) match

Tuition assistance

Free onsite parking

Adoption assistance

Job summary

Saint Peter’s Health Care System is seeking a Lead Medical Assistant in the ENT Surgery department. The role oversees clinical staff, scheduling, payroll, registration, and patient satisfaction while supporting billing activities.

The position requires prior medical practice experience and a Certified Medical Assistant credential or completion within 90 days of hire. Strong customer service and medical terminology knowledge are essential.

Qualifications

• Minimum 3 years of experience in a medical practice.
• Fluent with medical terminology and data entry in healthcare.
• Certified or Registered Medical Assistant required or must be obtained within 90 days of hire.

Responsibilities

• Lead role for clinical staff; oversee scheduling, payroll, registration, patient satisfaction, and billing activities.
• Oversee employee schedule, resource management, and troubleshoot absences.
• Assist with medical record requests from physicians, patients, insurers and lawyers.

Skills

Medical terminology

Healthcare data entry

Customer service

Certified Medical Assistant

Nursing Assistant training

Education

Nursing Assistant training

Medical Assistant training

Certified Medical Assistant certification

Job description

Lead Medical Assistant

ENT Surgery

Responsibilities:

• Function in a Lead role for clinical staff and serves as a resource for overall operations and including scheduling, payroll, registration & patient satisfaction/employee performance issues, ordering/stocking of supplies and communication, and billing activities.
• Be responsible for oversight of the employee schedule ensuring all shifts are appropriately resourced and troubleshooting for unplanned employee absences. Works with the leaders for any resource issues that need further resolution.
• Assist with medical record requests from various sources such as physicians, patients, insurance companies and lawyers by contacting the SPPA Sr. Correspondence Representative.
• Take and record height, weight, blood pressure, heart rate, respiratory rate, temperature, and head circumference when indicated with each patient visit including, injections and wound care/dressing.
• Assist with all treatments/procedures as requested by nurse and/or physician including colposcopies, biopsies, PAPs, etc.
• Assist physician by transmitting orders and answering questions to patients about their healthcare.
• Call pharmacies about appropriate medication, dosage and usage; educate patients by providing medication and instruction, as instructed by the physician.
• Collect and prepare laboratory specimens, perform phlebotomy, and give injections to patients. Maintains accurate logs for point of care testing, refrigerator, etc. as indicated in the SPPA Laboratory Policies and at the direction of the practice Supervisor.
• Identify patient by name, date of birth, chart and ensures patients is in designated exam room. Identifies any deviations in vital signs and notifies Physician/Nurse of any change in patient's status.
• Streamline the patient flow by prioritizing patients on arrival according to their scheduled appointments. Directs patients to the appropriate area, and triages to physicians as needed.
• Ensure accurate collection and recording of all specific demographic, sociologic and financial information including name, birth date, address, telephone number, verification and copies of insurance cards, and clinical reasons for evaluation with accuracy. Proactively addresses all insurance issues and collects co-payments.
• Obtain legal signatures for consent for medical treatment in accordance with established policy as determined by daily quality checks and feedback from staff. Verifies financial responsibility, and obtains patient/guardian signature on payment release.
• Perform the End of Day reconciliation, which includes balancing the cash drawer each night according to policies and procedures and making deposits as directed.
• Perform other duties as assigned.

Requirements:

• Minimum 3 years of experience working in a medical practice.
• Fluent with medical terminology and data entry in healthcare.
• Successful completion of Nursing Assistant or Medical Assistant training.
• Strong customer service skills.
• Certified or Registered Medical Assistant required or must be obtained within 90 days of hire.

We offer competitive base rates that are determined by many factors, including job‑related work experience, internal equity, and industry‑specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

The salary range listed for exempt positions reflects full‑time compensation and will be prorated based on employment status.

Benefits:

• medical, dental, and vision insurance
• savings accounts, voluntary benefits, wellness programs and discounts
• paid life insurance
• generous 401(k) match
• adoption assistance
• back‑up daycare
• free onsite parking
• recognition rewards

Tuition Assistance:

• fully paid tuition program
• generous tuition assistance program

Learn more about our benefits by visiting our site at Saint Peter's.