Lead Medical Assistant

San Juan Regional Medical Center; Farmington (NM); On-site; USD 42,000 - 66,000; Full time

Job summary

San Juan Regional Medical Center is seeking a Lead Medical Assistant to join the patient care team on-site. The role acts as a liaison between providers and patients to meet medical needs while mentoring fellow assistants and promoting teamwork.

Responsibilities include collaboration with leadership to improve processes, training staff, and delivering exceptional customer service in a fast-paced environment. Supervisory duties and strong data entry skills are expected.

Qualifications

• High school diploma or GED is required.
• Certified Medical Assistant credential is required.
• Completion of a formal MA training program or at least 3 years of MA experience.
• BLS certification must be obtained within six months of hire; prior experience preferred.

Responsibilities

• Collaborate with department leadership to improve processes and patient care.
• Build strong relationships with providers to ensure high-quality patient care.
• Exceed customer service expectations and communicate effectively.
• Serve as a super user for data entry and department clinical skills and train others.
• Prioritize duties in a fast-paced, high-stress environment and guide staff accordingly.
• Demonstrate proficiency in telephone triage and patient calls management.

Skills

Leadership

Customer service

Communication

Telephone triage

Education

High school diploma or GED

Certified Medical Assistant (CMA)

Formal Medical Assistant training or 3+ years MA experience

BLS Certification within 6 months of hire

Tools

Electronic Health Records (EHR)

Medical office software

Data entry

Job description

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The Lead Medical Assistant is an integral part of the patient care team and acts as the liaison between the provider and the patient to meet the medical needs of the patient. They also serve as a role model, by promoting communication, collaboration, teamwork, and accountability. They provide guidance and instruction to all medical assistants within the department.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization.
• Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability, and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High school diploma or GED
• Certified Medical Assistant
• Completed a formal Medical Assistant training program -or- minimum of three (3) years working as a Medical Assistant
• BLS Certification (must be obtained within six (6) months of hire
• Minimum of two (2) years’ experience as a Medical Assistant

Preferred Qualifications:

• Successful completion of Frontline Leadership Program or Documented leadership and/or conflict resolution training or education
• Advanced computer skills
• Proficient customer service skills

Duties and Responsibilities:

• Effectively collaborate with department leadership to develop/implement process improvement strategies
• Establishes strong working relationships with providers while facilitating excellent patient care
• Consistently exceeds customer service expectations and communicates effectively
• Establishes status as a super user with strong data entry and computer abilities in addition to proficiency when performing department specific clinical skills and provides interdepartmental training and guidance while acting as a resource for all staff
• Must be able to perform accurately and quickly in a busy, stressful environment, setting priorities as to duties and provides guidance to other medical assistants to ensure appropriate prioritization
• Must be able to demonstrate proficiency in telephone triage, to manage patient calls and provide appropriate intervention.
• Understands and follows policy and procedure
• Builds productive interpersonal relationships in every encounter and demonstrates teamwork
• Actively participates in the department and looks for opportunities to improve processes
• Actively participate in the development and implementation of orientation and onboarding processes for new medical assistants
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Accepts the risk of exposure to job-related illness and injury which may cause long-term health problems
• Must be able to see with corrective eyewear
• hear clearly with assistance and when required differentiate colors accurately
• Must be able to sit and walk frequently or for long periods of time
• must be able to stand, bend, squat, climb, kneel, and twist routinely
• Constant use of the computer and keyboard
• Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently

Special Demands:

• Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families in an attempt to ensure a safe, respectful environment that will support the delivery of care
• Ability to work in high stress environments with constant interruptions

As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

To learn more, visit us at http://www.sanjuanregional.com.