Lead Medical Assistant

Concentra, Inc; Columbus (OH); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

401(k) Retirement Plan with Employer 9

Medical, Vision, Prescription, Telemed

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Zusammenfassung

Concentra, Inc. seeks a Lead Medical Assistant to oversee a team of Medical Support Specialists in a busy medical center in Columbus, OH. This role ensures clinical care is delivered with efficiency and compassion, while supporting registration, referrals, and patient flow.

You will perform medical procedures under supervision, manage daily operations, and mentor MSS staff. Strong HIPAA adherence, communication, and staff leadership are essential for success.

Qualifikationen

• Medical Assistant Certification from an accredited program or Military Medical Specialist with current MA credentials per state requirements
• Minimum six months of medical assistant experience
• Knowledge of medical procedures and terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Aufgaben

• Perform DOT and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations including vital signs and ancillary testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Triage and perform routine medical procedures under clinician supervision
• Prepare and assist clinician with procedures and injury care
• Dispense medications and Durable Medical Equipment as ordered
• Maintain supplies and clean/stock exam rooms
• Maintain and operate medical devices with calibration and documentation
• Support patient flow and inform patients of wait times
• Greet patients and perform front/back office duties as needed
• Follow HIPAA guidelines and safety rules
• Attend staff meetings and participate in ongoing training
• Lead duties include assigning tasks and monitoring patient flow
• Ensure equipment maintenance and proper stocking of supplies

Kenntnisse

Service Mindset

Attention to Detail

Initiative

Flexibility

Communication skills

HIPAA/PHI compliance

Ausbildung

Medical Assistant Certification (state requirements)

Military Medical Specialist with current Medical Assistant credentials

Jobbeschreibung

Lead Medical Assistant

Location: US-OH-Columbus

Position Category: Medical Center - Medical Assistant

Position Type: Full Time

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Lead Medical Support Specialist is responsible for providing work leadership to a team of Medical Support Specialists (MSS), under the direction of the Center Operation Director (COD) to ensure clinical care is executed and exceptional service is delivered to all customers. The Lead Medical Support Specialist is responsible for completing and/or delegating tasks amongst team of MSS to remain compliant with policies and procedures as well as support the patient flow. Also performs routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management.

Responsibilities

Medical Support Duties

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, pulmonary function tests, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and Durable Medical Equipment (DME) as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify leadership immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in record keeping and documentation
• Cross train to perform Patient Service Specialist duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Participate in initial and ongoing training as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Perform Human Performance Evaluations under the direction of a certified clinician or therapist

Lead Duties

• Assign duties and responsibilities for MSS staff while monitoring patient flow
• Maintain all medical equipment and medical devices and facilitate maintenance as needed
• Maintain safety and accuracy in testing/treating patients by ensuring performance of daily, weekly, and monthly maintenance and quality control/quality assurance activities of medical equipment
• Ensure that the medical center maintains appropriate stocking of supplies, equipment, medications, testing and treatment equipment for safe and proper patient treatment
• Facilitate completion any applicable training including but not limited to clinical competency training that occurs monthly including for MSS staff

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
• Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection Certifications

Job-Related Experience

• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers and other employees
• Demonstrated ability to maintain working relationship with all employees/leadership.
• Demonstrated computer skills

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.