Lead Massage Therapist

Auberge Resorts LLC; Austin, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Auberge Collection is seeking a Lead Massage Therapist to oversee and train the Spa team, manage appointments, check guests in/out, and support retail sales. You will foster an exceptional guest experience with a friendly demeanor and resolve guest issues with thoughtful, timely solutions.

Responsibilities include daily opening/closing of spa and fitness areas, ensuring cleanliness, coordinating bookings, and assisting with Spa software and inventory control.

Qualifications

• Minimum 1 year of experience within a luxury hotel property, spa environment or luxury retailer preferred.
• Experience leading a small team with a positive and heartfelt approach.
• Ability to handle customer requests, issues and come up with quick solutions.
• Trusting to handle confidential guest information.
• Show initiative and prioritize operational needs and anticipate guest requests.
• Be an excellent communicator, great listener and understand both team members and guests.

Responsibilities

• Oversee spa and fitness facilities setup and opening/closing procedures.
• Monitor cleanliness and orderliness of facilities and ensure amenities are in proper working order.
• Arrange all spa appointments for a la carte services and packages.
• Support Director of Wellness with administrative spa functions using Spa software and inventory management.
• Oversee scheduling efficiency at the Spa front desk and adjust daily staff schedules.
• Assist with billing for spa services and retail sales, including receipts.
• Provide instruction on Spa software and assist with inventories and cost control.
• Monitor and evaluate Spa Reception and Locker Room staff performance.

Skills

Team leadership

Communication

Guest service

Problem solving

Tools

Spa software

Job description

Company Description

A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin. Boasting 54 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, a state-of-the-art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture-perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space. Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style.

For more information: auberge.com/commodore-perry

Follow Commodore Perry Estate on Facebook and Instagram @CommodorePerryAuberge

Job Description

In this role, you will be responsible for overseeing and training all Spa team members to ensure guests are receiving the ultimate spa experience. As the master organizer, you will also be responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales. The Lead Massage Therapist will come with a friendly and helpful demeanor and be able to manage guest issues and create solutions.

• Ensure the spa and fitness facilities are prepared for proper opening and closing each day
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
• Arrange all spa appointments for a la carte services/activities and packages
• Support Director of Wellness with all administrative functions of the Spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
• Oversee efficiency of Spa operations at the Spa front desk via proper scheduling of appointments and staff as well as review and revise scheduling daily
• Assist with billing for all Spa services and retail sales including preparing receipts
• Be thoroughly familiar with and provide instruction on Spa software
• Assist with inventories and cost control
• Assist in monitoring and evaluating Spa Reception and Locker Room employees

Qualifications

• At least 1 year of experience within a luxury hotel property, spa environment or luxury retailer preferred
• Experience leading a small team with a positive and heartfelt approach
• Ability to handle customer requests, issues and come up with quick solutions
• Trusting to handle confidential guest information
• Show initiative and strive to prioritize operational needs and anticipate guest requests
• Be an excellent communicator, great listener and super understanding whether towards other team members or guests

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.