Lead Maintenance Technician - (Multi-Family)

SunRidge Management Group; El Paso (TX); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life and disability coverage

Wellness program

Employee Assistance Program

401(k) with matching

PTO & Sick Time, Holidays, Leave

Job summary

SunRidge Management Group is seeking a Lead Maintenance Technician for our on-site multifamily communities. You will oversee maintenance operations, train staff, manage safety and compliance, and ensure a clean, safe living environment for residents.

In this role you will handle budgeting, prioritize work orders, and coordinate with vendors to maintain high service standards. Weekend availability and on-call rotations are required.

Qualifications

• Minimum 3 years of experience in multifamily property maintenance or a related field.
• Proven leadership and organizational skills.
• Strong understanding of state lease forms, Fair Housing laws, and the Property Code.
• Proficient in property management software such as OneSite and/or Yardi and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills.
• Ability to multitask and adapt in a fast-paced, deadline-driven environment.
• CPO & HVAC certifications required.
• Must be available to work 40 hours per week, including weekends, and participate in rotating on-call.

Responsibilities

• Maintain inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
• Identify and label all utility cut-offs and sewer cleanouts; maintain property maps.
• Train and mentor maintenance staff and team members.
• Approve and delegate service requests, overseeing completion and providing hands-on support when needed.
• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.
• Establish systems for prompt resident service and ensure 24-hour response when possible.
• Schedule on-call and emergency maintenance rotations with the property manager.
• Perform preventative maintenance for all equipment and common areas.
• Coordinate with external vendors and ensure work meets company standards.
• Promote exceptional customer service and respond to resident concerns promptly.
• Conduct move-in/move-out inspections to support retention efforts.
• Maintain accurate records for leases, inspections, renewals, and permits.

Skills

Leadership

Organizational skills

Communication

Customer service

Multitasking

Vendor coordination

Education

CPO certification

HVAC certification

Tools

OneSite

Yardi

Microsoft Office

Job description

Position: Lead Maintenance Technician - Multifamily
Location: On-Site
Reports To: Property Manager
Industry: Multifamily Property Management
Job Type: Full-Time | Must be available for occasional weekend needs

SunRidge Management Group is a trusted name in multifamily property management with a strong track record of success and over 35 years of experience managing apartment communities across the country. From affordable housing to luxury lease-ups, we pride ourselves on delivering exceptional service, operational excellence, and a people-first culture. Our Dallas-based corporate team supports communities coast to coast with a hands-on, detail-driven approach. SunRidge Management Group is an equal-opportunity employer that promotes a drug-free workplace.

We believe our people are our greatest strength. That's why we foster a collaborative, ethical, and resident-focused culture where every team member plays a vital role in our continued success.

Position Summary

The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role plays a key part in preserving property value and enhancing resident satisfaction. The Lead Maintenance Technician is expected to proactively anticipate, identify, and resolve issues related to the property, as well as implement preventative maintenance procedures to avoid future problems.

This role also involves training and mentoring this role involves training and mentoring all maintenance personnel to provide strong operational support and ensure consistent, high-quality service delivery.

Key Responsibilities

Operational Oversight

• Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
• Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps.
• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.

Leadership & Training

• Train and mentor maintenance assistants and team members, promoting a safety-first culture across the property.
• Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations.
• Approve and delegate service requests, overseeing completion and providing hands-on support when needed.
• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.

Maintenance Coordination

• Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible.
• Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
• Perform and schedule preventative maintenance for all equipment and common areas.
• Coordinate with external vendors when needed and ensure all maintenance work is done to company standards.

Resident Relations

• Promote exceptional customer service and ensure timely response to resident concerns and service requests.
• Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts.
• Maintain high resident satisfaction and implement initiatives to foster a sense of community.

Compliance & Reporting

• Maintain complete and accurate records for leases, inspections, renewals, and permits.
• Submit weekly and monthly reports to corporate office and participate in corporate management meetings.
• Ensure property remains in compliance with licensing and safety regulations.

Qualifications

• Minimum 3 years of experience in multifamily property maintenance or a related field required.
• Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively.
• Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code.
• Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff.
• Ability to multitask and adapt in a fast-paced, deadline-driven environment.
• Required CPO & HVAC certifications.
• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies.

Work Environment

This is a full-time, on-site position at the assigned apartment community. Weekend availability is occasionally required for staffing and emergencies.

Physical Requirements

This role requires frequent physical activity, including being on your feet for the majority of the time (66%-100%). Daily tasks involve bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment with precision. Writing tasks such as inventory and maintenance reporting are also required.

Vision & Hearing Requirements

• Constant need to read manuals, caution labels, and complete written documentation accurately.
• Must be able to see small details and clearly observe surroundings both up close and at a distance.
• Requires frequent listening skills to diagnose repairs and respond to staff, vendors, and residents.
• Must be able to verbally communicate clearly and consistently with team members and residents.

Driving & Travel Requirements

• Frequent use of personal transportation to pick up supplies or respond to service calls.
• Must be available for after-hours "on-call" rotations and occasional emergency travel to property sites.
• Requires valid driver’s license and current auto insurance coverage.
• Occasional pickups or deliveries to and from the corporate office as needed.

Working Environment

• Work is primarily indoors but includes frequent outdoor tasks in all weather conditions.
• Occasional exposure to fumes, solvents, adhesives, and confined workspaces during maintenance and repairs.
• Requires working in awkward positions or tight spaces during equipment servicing.
• Must be adaptable to varying physical and environmental conditions throughout the workday.

Why Join Us?

SunRidge offers a comprehensive benefits package including:

• Enjoy opportunities for professional growth and development within a supportive culture.
• Access to benefits including low-cost health, dental, and vision insurance, life and disability coverage.
• Voluntary wellness plans (critical illness, accident, hospital indemnity)
• Employee Assistance Program
• Access to Financial Planning Resources and Employer-Matched 401(k) Plan
• PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave