Lead, Maintenance Technician

amherstgroup; Raleigh (NC); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Annual bonus

401k match

Medical, dental, vision

Paid time off

Maternity leave

Parental leave

Backup childcare

Job summary

Main Street Renewal is seeking experienced Maintenance Technicians to perform daily repair tasks across multi-family and single-family properties. You will handle plumbing, electrical, carpentry, and general maintenance, ensuring timely completion and quality service to residents.

Ideal candidates bring 4+ years of maintenance experience, strong customer-service skills, and the ability to multitask in a fast-paced field environment. Travel among metro-area properties is expected.

Qualifications

• High school diploma required.
• Service-minded approach to all aspects of the job.
• 4+ years of prior maintenance experience; minimum of 1 year in maintenance with single-family or multi-family property management.
• Vocational/technical school and/or college considered a plus.
• Knowledge of building and property management codes.
• Knowledge of electrical, plumbing, carpentry, lock/key, and general household repairs.
• One or more of HVAC, plumbing, or electrical certification preferred.
• Ability to calm and diffuse escalated customer complaints/issues.
• Excellent follow-up and organizational skills.
• Must have a current and valid driver’s license as you will be operating a company vehicle.
• Must be at least 21 years old.
• Must be able to multi-task in a fast-paced work environment.

Responsibilities

• Review the calendar each day for assigned work orders to be completed, gather all requested repair information, ensure supplies are available, and manage daily tasks across the team.
• Ensure all team members and the Lead are assigned and complete a minimum of five work orders per day.
• Close out all work orders in a timely manner and address any outliers.
• Schedule daily tasks and communicate with residents regarding expected arrival times.
• Complete all requested property maintenance within SLA turnaround times and scope.
• Document all completed work by taking before and after photos.
• Coach, train, guide, and hold accountable all team members to ensure success of the team and branch.
• Onboard new technicians and train existing technicians to improve skills and productivity.
• Track supplies and tool usage for restocking and servicing.
• Perform rekeying of properties and other specific repair or securing work as part of property condition management.
• Contribute to a positive move-in experience and perform pre-move-in audits/repairs.

Skills

Service-minded

Customer service

Organizational skills

Problem solving

Education

High school diploma

Vocational/technical training

Tools

HVAC certification

Job description

Overview

Open the door to your dream job and join Team Main Street. Main Street Renewal is one of the largest providers of single-family rental homes across the country, with more than 40,000 homes in 30 markets. We hire talented, passionate individuals who contribute to a growing, winning team and strive to provide a best-in-class leasing and customer service experience to residents.

Responsibilities

• Review the calendar each day for assigned work orders to be completed, gather all requested repair information, ensure supplies are available, and manage daily tasks across the team.
• Ensure all team members and the Lead are assigned and complete a minimum of five work orders per day.
• Close out all work orders in a timely manner (on-site) and address any outliers.
• Schedule daily tasks and communicate with residents regarding expected arrival times.
• Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turnaround times and scope, including property walks, plumbing, electrical, mechanical, HVAC, carpentry, and external repairs to assets.
• Document all completed work by taking before and after photos.
• Coach, train, guide, and hold accountable all team members (Maintenance Technician I and II) to ensure the success of the overall team and branch, including supervising team goals and productivity.
• Communicate with the Austin Support Center and the Maintenance Technician Supervisor, Manager, or Area Manager regarding the status of open work orders and whether SLA timelines will be met.
• Onboard new technicians and train existing technicians to improve skills and productivity.
• Track supplies and tool usage for restocking and servicing.
• Be comfortable and knowledgeable with technology and systems, with the expectation to continually learn, adapt, and grow; the ability to train on all systems.
• Perform rekeying of properties and other specific repair or securing work as part of property condition management.
• Contribute to a positive move-in experience and perform exceptional pre-move-in audits/repairs prior to new move-ins.
• Demonstrate wide-ranging knowledge of plumbing, electrical, and carpentry; develop and grow, and, if certified in one or more trades, perform work internally leveraging system knowledge.
• Provide exceptional customer service to MS Renewal residents.
• Maintain vendor relationships and a fundamental understanding of the business.
• Learn all aspects of the Maintenance Technician position and continue to grow to the next level within the company.
• Other duties as assigned.

What you’ll need to have

• High school diploma required.
• Service-minded approach to all aspects of the job.
• 4+ years of prior maintenance experience; minimum of 1 year in maintenance with single-family or multi-family property management.
• Vocational/technical school and/or college considered a plus.
• Knowledge of building and property management codes.
• Knowledge of electrical, plumbing, carpentry, lock/key, and general household repairs.
• One or more of HVAC, plumbing, or electrical certification preferred.
• Ability to calm and diffuse escalated customer complaints/issues.
• Excellent follow-up and organizational skills.
• Must have a current and valid driver’s license as you will be operating a company vehicle.
• Must be at least 21 years old.
• Must be able to multi-task in a fast-paced work environment.

Other information

• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities; duties may change at any time with or without notice.
• This job operates in the field at properties in the metro area and may require work in an office environment when needed. This role routinely uses standard office equipment.
• The physical demands described are representative of those necessary to perform essential functions, including sedentary work with occasional light maintenance, travel to properties, and the ability to lift up to 50 pounds, bend, walk, kneel, climb ladders, and work in various environments while following safety requirements.
• Travel to Main Street properties in and around the metro area is required.

Typical workdays are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Benefits

• A competitive compensation package, annual bonus, 401k match.
• Flexible paid time off including 7 holidays, 1 floating holiday, and 1 volunteer day.
• Employer-paid benefits (medical, dental, vision, health savings account).
• Professional career development and reimbursement.
• Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave.
• Backup childcare offered through Bright Horizons.

Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.