Lead Logistics Dispatcher & Fleet Ops

WillScot; Elgin (IL); On-site; USD 76,000 - 106,000; Full time

Benefits offered by this job

Benefits package

Job summary

WillScot is seeking a skilled Dispatcher to manage the transactional logistics schedule for the assigned territory. You will determine optimal transportation modes, oversee delivery, installation, service, and relocation of units, and help drive on-time performance and customer satisfaction.

The role requires leadership over drivers, field service techs, and branch staff, with a focus on safety, compliance, and efficient resource use. Strong communication and problem-solving are essential.

Qualifications

• High school diploma, GED, or 3 years of applicable experience.
• 2 years work experience
• 2 years experience managing one or more employees
• OR 1 year of experience with WillScot
• Experience working directly with customers by phone and email
• Strong customer service orientation, active listening, excellent oral/written communication
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Responsibilities

• Conducts business in compliance with Environmental Health & Safety Policies.
• Conducts periodic safety meetings and updates safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Ensures operating standards are conducted; supported by robust training and communication actions
• Supervisory Responsibilities
• Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable: Drivers, Field Service Techs, Set Up Crews, Transportation Coordinators, Branch Coordinator
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• This role owns DOT compliance within an assigned territory
• Sets daily/weekly/monthly priorities for the team
• Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
• Schedules and assigns services and maintenance calls supporting customers on rent
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• Load level volume with end to end customer communication
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
• Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
• Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
• Ensure drivers document damages at retrieval and return
• Monitors and documents DVIR and preventative maintenance files
• Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
• The ability to tracks drivers / venders through digital applications for on time excellence
• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate
• Assists Drivers in change of schedule or route issues, when necessary
• Communicates with customers to assist in scheduling daily/weekly/month activities
• Confirm site readiness, delivery access and permitting
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
• May manage one or more Branch Administrative employees
• Review Drivecam coaching opportunities and take action as necessary
• Conducts performance discussions and training
• Other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Problem solving

Vendor relations

Team supervision

Education

High school diploma or GED

Tools

CRM system

Job description

WillScot is seeking a skilled Dispatcher to manage the transactional logistics schedule for the assigned territory. You will determine optimal transportation modes, oversee delivery, installation, service, and relocation of units, and help drive on-time performance and customer satisfaction.

The role requires leadership over drivers, field service techs, and branch staff, with a focus on safety, compliance, and efficient resource use. Strong communication and problem-solving are essential.