Lead Linen Specialist

VueStay Vacations by Casago; Glen Arbor (MI); On-site; USD 26,174 - 34,440; Full time

Job summary

VueStay Vacations by Casago seeks a Lead Linen Specialist to support the daily Laundry and Linen program. You will supervise the Linen team, optimize workflows, and ensure professional washing and drying of all items, while helping maintain facilities and equipment across multiple properties.

The ideal candidate has hospitality or laundry supervisory experience, is tech‑savvy with digital systems, and can travel between worksites.

Qualifications

• Experience in hotel, hospitality, or vacation rental laundry.
• 1–2 years in laundry and linen services or related supervision.
• Prior supervisory or management experience.
• Comfort with mobile apps and digital systems.
• Reliable transportation for travel between worksites.
• Strong communication and teamwork.

Responsibilities

• Oversee daily operations and workflow to boost team productivity.
• Supervise Linen Specialists and provide coaching.
• Ensure cleanliness of laundry facilities.
• Operate commercial washers/dryers and handle linen items.
• Handle deliveries, orders, and supplies timely.
• Maintain safety and report hazards.
• Participate in meetings and collaborate with management.
• Adapt to varying shifts and tasks in hospitality.

Skills

Supervisory experience

Hospitality knowledge

Tech-savvy

Reliable transportation

Communication skills

Job description

Description

About The Company

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! We partner with homeowners to oversee everything from guest experience and on-the-ground property care, while maximizing our homes' performance and providing owners peace of mind.

We expertly manage over 4500 homes across 8 states, offering a variety of "Vues" for our guests' stay. When you join VueStay Vacations, you're not just taking a job- you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

The Lead Linen Specialist is responsible for supporting the department management team in the overall daily operations and workflow of the Laundry and Linen program. Includes supervision of team members, professional washing and drying of all items and assisting in the upkeep of facilities and equipment.

Compensation

$22/hr

Essential Job Functions

• Work with the management team to oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Support in the supervision, guidance, coaching and support of Linen Specialists.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Ensure cleanliness of the laundry facility.
• Receive deliveries and ensure accuracy of orders.
• Operate commercial washers and dryers in a laundry facility or on-site, professionally wash and dry laundry items, such as linen, terry, blankets, bedspreads, etc.
• Sort, fold, label, and organize company issued laundry items.
• Ensure supplies are prepared in a timely manner for pick-up.
• Responsible for picking up and dropping off supplies (as-needed basis).
• Properly utilize the necessary tools, chemicals, and products to clean to company standards.
• Observe and report any damage or potential hazards.
• Establish and maintain open, collaborative relationships with team members and management team.
• Attend all mandatory individual and team meetings.
• Assist your colleagues and management team when necessary.
• Other duties as assigned because every day is different in hospitality!

Requirements

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience in laundry and linen services is ideal, but similar experience is taken into consideration.
• Prior experience in supervisory or management level position in a similar industry.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities - often in varying weather conditions.
• We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Special Note

This job description does not identify every requirement of the position. Casago may change position requirements, responsibilities, and work environment at any time with or without notice