Lead Licensing Examiner

640 SERVICE OKLAHOMA; Oklahoma City (OK); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Benefits package

7% 401(k) match

Holidays and leave

Longevity payments

Job summary

640 SERVICE OKLAHOMA is seeking a Licensing Examiner to conduct driver’s license interviews, examinations (visual, written, and road), and inspections to determine eligibility for licenses or state IDs in accordance with State and Federal rules.

You will administer tests, verify documents, and ensure compliance. There are multiple levels (Level I/II/Lead) with training and potential travel as required; a valid OK driver’s license is expected.

Qualifications

• Bachelor’s Degree or four years of technical clerical office work OR equivalent combination of education and experience.
• CCKE certification for Level II.
• Preference for candidates with prior customer service experience and DMV process familiarity.

Responsibilities

• Interview applicants to determine license or ID needs; verify documents and eligibility.
• Explain reasons for denial and how to resolve issues, including expert testimony on medical disqualifications.
• Evaluate medical/physical/mental information per state/federal standards and advise on waivers or restrictions.
• Perform vehicle safety inspections and administer vision, written, pre-trip, and skills tests.
• Assess applicant performance to ensure safe operation and compliance with laws.
• Maintain driver’s license records securely and confidentially.
• Assist Legal Division with gathering evidence for potential legal action.
• Respond to inquiries from motor license agents and public; advise on laws and procedures.
• Conduct hearings and interviews related to license suspensions, revocations, and restrictions.
• Level II & Lead – Proctor CDL exams (CCKE certified); lead training for staff.
• Review timesheets and manage timesheet accuracy.

Education

Bachelor’s Degree or four years of technical clerical office work or equivalent combination

CCKE certification

Six months of experience in the Product & Experience division

Job description

Compensation

Full/Part-Time Full time Job Type Regular Compensation This position has an annual rate of $51,000.00.

Benefits

• Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
• Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

POSITION SUMMARY

The Licensing Examiners are one of the first lines of homeland security for the State of Oklahoma. This includes performing highly responsible work in conducting driver’s license interviews, examinations (visual, written, and road examinations), and inspections to determine eligibility and qualification for driver’s licenses or state identification cards in compliance with State and Federal regulations and in accordance with the guidelines established to protect the citizens of the United States and the State of Oklahoma.

POSITION RESPONSIBILITIES

• Interviews applicants to determine the type of license or identification required; reviews, inspects, and verifies legality of qualifiable documents; to verify identity and determine eligibility for and type of driver’s license or identification card.
• Advises applicants as to reasons application cannot be accepted and procedures to resolve any disqualifying issues including providing expert testimony relating to medical disqualifications.
• Evaluates medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
• Conducts in-depth vehicle safety inspections of vehicles, buses and commercial vehicles to be used in completing required tests and tests operators’ knowledge and ability to safely operate required systems and equipment.
• Administers vision, written, pre-trip and skills tests as appropriate; evaluates applicant’s performance to determine knowledge and ability to safely operate a motor vehicle and comply with existing state and federal laws; determines area of improvement required and advises the applicant.
• Establishes driver’s license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
• Upon request, assists the Legal Division in gathering evidence to prepare for potential legal action on fraudulent applications.
• Responds to inquiries from motor license agents in verifying the identity of an applicant provides information concerning specific laws and procedures to law enforcement agencies and the general public and makes recommendations on changes in driver’s license laws, policies and procedures.
• Conducts other interviews and hearings, both formal and informal, as required, concerning all aspects of driver's license suspensions, revocations and restrictions, modifications to allow driving to and from work and in the course of employment, temporary licenses and other issues; interviews individuals concerning actions taken under financial responsibility laws; reviews and analyzes accident reports and other information; renders final decision as to appropriate actions to take based on the circumstances of individual cases; issues set aside or stay orders, modification orders and temporary licenses and completes other forms and documents, as required.
• Level II & Lead – Proctors CDL exams (must be CCKE certified).
• Level II & Lead - Provides training to lower-level staff at their assigned location or other near-by locations.
• Lead – Reviews timesheets each week for assigned team; identifies timesheet issues, notifies employees to make corrections; approves timesheets when they are accurately submitted within the weekly deadline provided.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of state and federal laws regarding driving privileges, physical requirements, exemptions and the issuance of driver’s licenses; of various types of commercial vehicles, related safety and operating equipment and licensing requirements; of the different types of driver’s licenses; and of interviewing principles and practices. Ability to conduct interviews; to inspect and evaluate motor vehicles and related equipment; to operate all types of motor vehicles; to administer written and performance tests; to determine authenticity of identification documents in order to verify the individual is legally within the United States and the state of Oklahoma; to communicate effectively; to operate computers; and to touch type. Level II & Lead – Ability to oversee the work of and provide guidance to employees in the lower level; and to perform highly complex and independent work for all classes of motor vehicles and licensing. Lead – Knowledge and understanding of time and leave management.

LEVEL DESCRIPTORS

Level I

The DLE I is an entry-level position where employees are responsible for performing work associated with the testing and issuance of driver’s licenses and state identification cards.

Level II

The DLE II has received a Certified Commercial Knowledge Examiner (CCKE) certification and is assigned responsibilities at the full-performance-level where they shall perform work in completing various driver license examining functions associated with the testing and issuance of driver’s licenses and state identification cards with a greater degree of complexity.

Lead

The DLE Lead has received a CCKE certification and is assigned responsibilities as the subject-matter-expert where they shall perform work in completing various driver license examining functions associated with the testing and issuance of driver’s licenses and state identification cards with a greater degree of complexity.

EDUCATION & EXPERIENCE

Level I

The preferred minimum qualifications for this position are: Level I A Bachelor’s Degree in any field OR four (4) years of technical clerical office work OR equivalent combination of education and experience.

Level II

Minimum qualifications for the Level II, PLUS CCKE certification. (CCKE certification requires pre-approved and is based on the needs of the agency.)

Lead

Minimum qualifications for the Level I, PLUS a minimum of six months of experience in the Product & Experience division. Preference may be given to candidates who: Have previous customer service experience. Have familiarity with DMV processes and procedures. Is proficient in typing at least 50wpm with minimal errors.

SPECIAL REQUIREMENTS

The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency. The work location may vary depending on the needs of the agency. This position may require occasional travel. The selected candidate must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel. Possession and maintenance of a valid Oklahoma Driver License is required. This position works in a storefront setting with a large percentage of the workday spent on the store floor. The noise level in the work environment is usually mild but will depend on customer traffic in the store. This position may require employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.