Lead Knowledge Enablement Analyst

CliftonLarsonAllen LLP; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401k

Job summary

CLA is seeking a Lead Knowledge Enablement Analyst to join the Product Operations team in Austin. This role will shape knowledge management strategy, governance, and enablement practices across business functions, driving scalable capabilities and reducing knowledge silos.

You will partner with senior stakeholders to build sustainable knowledge management capabilities, leading governance forums and enterprise initiatives while aligning with digital and AI readiness goals.

Qualifications

• 6 years of relevant experience in knowledge management, information architecture, content strategy, or related fields.
• Bachelor's degree required; combination of education and experience accepted.
• Experience with governance, documentation standards, and knowledge lifecycle management.

Responsibilities

• Define and lead knowledge management strategies, roadmaps, maturity plans, and governance models across multiple business functions.
• Design governance frameworks for documentation, metadata standards, lifecycle requirements, and content ownership.
• Lead cross-functional initiatives and influence senior stakeholders to adopt standard knowledge practices.
• Establish measures of effectiveness for knowledge capabilities, governance maturity, and content quality.
• Define standards to support AI-enabled experiences and future digital worker capabilities.

Skills

Knowledge management

Information architecture

Content strategy

Documentation management

Service management

Cross-functional collaboration

Education

Bachelor's degree in Business/Information Management or related field

Tools

SharePoint

ServiceNow

Microsoft 365

Taxonomy & metadata

Job description

CLA is a top professional services firm delivering wealth advisory, outsourcing, audit, tax, and consulting services.

We believe our people belong here and are empowered to grow, make an impact, and build rewarding careers.

We are seeking a Lead Knowledge Enablement Analyst to join our Product Operations team.

This role will lead the evolution of knowledge management practices across the firm by defining and advancing knowledge management strategy, governance, operational excellence, and knowledge enablement practices across business functions.

This role leads the design of scalable knowledge capabilities that improve organizational effectiveness, reduce knowledge silos, strengthen operational maturity, and enable future digital and AI-supported experiences.

The role establishes governance models, influences standards, leads cross-functional initiatives, and partners with senior stakeholders to build sustainable knowledge management capabilities.

How You'll Create Opportunities

As a Lead Knowledge Enablement Analyst, you will:

Strategic Leadership

Define and lead knowledge management strategies, roadmaps, maturity plans, and governance models across multiple business functions or operational domains.

Establish scalable standards for documentation governance, knowledge lifecycle management, content quality, taxonomy, metadata, repository structure, and ownership.

Develop long-term approaches that improve operational consistency, knowledge reuse, support readiness, and organizational effectiveness.

Evaluate emerging trends, technologies, and leading practices related to knowledge management, digital enablement, search, automation, and AI readiness.

Serve as a senior subject matter expert and trusted advisor on knowledge management strategy and operational maturity.

Governance & Operational Excellence

Design governance frameworks that drive accountability, consistency, quality, and sustainable knowledge practices.

Lead efforts to define content ownership models, review cycles, retirement criteria, metadata standards, lifecycle requirements, and quality expectations.

Provide strategic oversight of repository structures, information architecture, documentation standards, and content governance practices.

Lead initiatives that improve content discoverability, trustworthiness, usability, and reuse across teams.

Help establish common practices that allow teams to maintain domain-specific ownership while following shared organizational standards.

Enterprise Partnership & Influence

Partner with senior leaders and cross-functional stakeholders to align knowledge management strategies with business priorities.

Lead governance forums, working groups, centers of excellence, and cross-functional initiatives focused on standardization, knowledge sharing, and operational maturity.

Influence adoption of consistent knowledge management practices across functions, repositories, and operational processes.

Provide guidance to stakeholders navigating complex documentation, governance, repository, or knowledge-sharing challenges.

Lead through influence and provide direction to teams or contributors without direct people management responsibility.

Measurement & Continuous Improvement

Establish measures of effectiveness for knowledge management capabilities, governance maturity, operational readiness, and content quality.

Analyze organizational trends, risks, and opportunities using inputs such as support tickets, feedback, search behavior, audits, incidents, onboarding challenges, and process gaps.

Lead initiatives that improve documentation quality, content freshness, search effectiveness, support readiness, ticket deflection, onboarding efficiency, and incident response consistency.

Identify strategic opportunities to close knowledge gaps and scale improvements across functions.

Use insights and measurement to prioritize improvements and demonstrate the value of knowledge management practices.

Digital & AI Readiness

Define standards that support self-service, automation, AI-enabled experiences, Copilot, agents, and future digital worker capabilities.

Partner with technology, data, and business teams to improve how knowledge is structured, retrieved, reused, and governed.

Lead efforts to prepare knowledge assets for digital and AI-enabled support models.

Evaluate opportunities to improve knowledge retrieval, automation, machine readability, and operational scalability.

Guide stakeholders in structuring content so it can be used effectively by both people and AI-enabled tools.

Experience

• 6 years of relevant experience required.
• Experience in knowledge management, information architecture, content strategy, documentation management, service management preferred.

Education

• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
• Degree in Business, Communications, Information Management, or Organizational Development preferred.

Technical Competencies

Experience with SharePoint, ServiceNow, intranet platforms, document libraries, knowledge bases, or similar content repositories. Familiarity with documentation standards, process mapping, content governance, or knowledge management practices. Experience working with Microsoft 365 or similar collaboration tools. Experience with taxonomy, metadata, search optimization, repository governance, or information architecture. Experience supporting service management, operational readiness, change management, training, support enablement, or enterprise platform initiatives. Experience with AI-enabled knowledge solutions, Copilot, ChatGPT, agentic workflows, retrieval-augmented generation, prompt frameworks, or machine-readable documentation.

Equal Opportunity Employer

CLA is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.

Reasonable Accommodation

If you require reasonable accommodation when completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact [e-mail].

Start Your Inspired Career

When you join CLA, you’ll have the opportunity to design your own inspired career. Career growth is about having new experiences and lots of exposure to different roles that stretch your comfort zone, expand your skills, and shape you as a leader. It's not so much about climbing a ladder or acquiring new titles — it's the discovery of your strengths and the outer reaches of your true potential. At CLA, you have the freedom to explore many opportunities, including your choice of industry specialization, service capability, career path, and mobility. Watch our video to see why people join CLA.

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

About CLA

CLA exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. With nearly 9,000 people, more than 130 U.S. locations, and a global vision, we promise to know you and help you. For more information visit CLAconnect.com. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.