Lead Java Developer

Themesoft Inc; Hartford (CT); On-site; USD 95,000 - 135,000; Full time

Job summary

Themesoft Inc. in Hartford, CT is seeking a senior L2/L3 production support engineer to oversee microservices-based applications. You will lead incident triage, drive root cause analysis, and coordinate across DevOps, infrastructure, and development teams.

You will monitor systems with Splunk, Grafana, and AppDynamics, manage deployments on Kubernetes/OpenShift, and mentor a team of engineers while driving automation and knowledge-base improvements. This role requires US work authorization.

Qualifications

• Hands-on experience with microservices architecture and Spring Boot.
• Familiarity with ITIL processes and production support.
• Experience with container orchestration and monitoring tools.

Responsibilities

• Lead L2/L3 production support for microservices applications.
• Serve as escalation point for critical incidents; drive triage, diagnosis, and resolution.
• Perform root cause analysis (RCA) for major incidents and drive preventive actions.
• Monitor application health, logs, and performance metrics using Splunk, Grafana, AppDynamics, Prometheus.
• Manage deployment, configuration, and troubleshooting of microservices on Kubernetes/OpenShift.
• Coordinate with development, DevOps, infrastructure, and database teams for issue resolution and change management.
• Review and approve incident, problem, and change tickets in ServiceNow/JIRA.
• Guide and mentor a team of support engineers; assign tasks and ensure quality of resolutions.
• Drive automation initiatives using Python/PowerShell scripting and AI tools to reduce manual effort.
• Ensure documentation of knowledge base articles, runbooks, and support playbooks.
• Participate in on-call rotation and manage major incident bridge calls.
• Provide regular status reports, dashboards, and metrics to stakeholders.

Skills

Microservices architecture

Kubernetes/OpenShift

ITIL processes

Docker

Python/PowerShell scripting

Monitoring tools

Java/Spring Boot

Communication & leadership

On-call support

Tools

Docker

Kubernetes/OpenShift

Splunk

Grafana

AppDynamics

Prometheus

Kafka

JIRA/ServiceNow

Job description

This is Nitya from Themesoft, I came across your profile and believe your experience could be a good match for an opportunity I'm currently working on.

Location: Hartford, CT 06156

Mandatory skills:

1. Strong hands-on experience with microservices architecture (Spring Boot, REST APIs, API Gateway).

2. Working knowledge of HealthCare, Clinical & Care Management - Preferred

3. Familiarity with ITIL processes (Incident, Problem, Change Management, Production Checkout Support, BreakFix / Hot Fix)

Key Responsibilities

• Lead L2/L3 production support for microservices applications, ensuring adherence to SLAs/OLAs.
• Act as primary technical escalation point for critical incidents; drive triage, diagnosis, and resolution.
• Perform root cause analysis (RCA) for major incidents and drive permanent fixes/preventive actions.
• Monitor application health, logs, and performance metrics using Splunk, Grafana, AppDynamics, Prometheus.
• Manage deployment, configuration, and troubleshooting of microservices on Kubernetes/OpenShift/container platforms.
• Coordinate with development, DevOps, infrastructure, and database teams for issue resolution and change management.
• Review and approve incident, problem, and change tickets (ITIL process) in tools like ServiceNow/JIRA.
• Guide and mentor a team of support engineers; assign tasks, review work, and ensure quality of resolutions.
• Drive automation initiatives using Python/PowerShell scripting and AI tools (Copilot/Claude/GPT) to reduce manual effort - self-healing scripts, alert automation, runbook automation, code review assistance.
• Ensure documentation of knowledge base articles, runbooks, and support playbooks is current.
• Participate in on-call rotation and manage major incident bridge calls when required.
• Provide regular status reports, dashboards, and metrics to stakeholders (MTTR, ticket volume, aging, trends).
• Support release management activities including deployment validation, smoke testing, and rollback planning.

Required Technical Skills

• Strong hands-on experience with microservices architecture (Spring Boot, REST APIs, API Gateway).
• Working knowledge of HealthCare, Clinical & Care Management - Preferred
• Familiarity with ITIL processes (Incident, Problem, Change Management, Production Checkout Support, BreakFix / Hot Fix).
• Experience with containerization & orchestration: Docker, Kubernetes/OpenShift.
• Programming Language: Java, Spring Boot Microservices, REST APIs.
• AI Tools / LLMs: GitHub Copilot, Microsoft Copilot, Claude, GPT, Gemini, OpenAI - for code assistance, automation, and productivity gains in support workflows.
• Monitoring/Observability Tools: Splunk, Grafana, AppDynamics, Prometheus.
• Middleware/Messaging: Kafka.
• Scripting: Python, PowerShell, or similar for automation.

Soft Skills

• Strong analytical and problem-solving skills under time pressure.
• Excellent verbal and written communication for stakeholder and client interaction.
• Leadership and mentoring capability.
• Ability to work in rotational shifts/on-call support model.

Work Authorization Applicants must be legally authorized to work in the United States.

Equal Employment Opportunity: Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law