Lead IT Support Engineer

Rho; New York (NY); On-site; USD 102,000 - 138,000; Full time

Job summary

A leading technology company is seeking a Lead IT Support Engineer in New York City. This role involves managing IT support across multiple locations, overseeing device lifecycle management, and collaborating on system improvements. The ideal candidate will have over 5 years of experience in IT support, particularly in macOS environments and SaaS infrastructure. A passion for operational excellence and excellent communication skills are essential.

Benefits

Equity

Healthcare benefits

Paid time off

Qualifications

• 5+ years of experience in IT support or systems administration, including at least 1–2 years in a lead or senior capacity.
• Deep experience with Okta (SSO, lifecycle automation, policies) and Google Workspace (Admin Console, identity management).
• Excellent communication and organizational skills—able to prioritize, delegate, and act with urgency.

Responsibilities

• Lead Rho’s global IT support operations across NYC, SLC, and remote teams.
• Oversee device lifecycle management—procurement, configuration, deployment, and decommissioning.
• Collaborate closely with Security, Finance, and Engineering on access management and compliance.

Skills

IT support

macOS environments

Google Workspace

communication

organizational skills

Tools

Okta

Jira Service Management

Kandji

Slack

Zoom

Job description

Lead IT Support Engineer

Role Overview

Rho is an all‑in‑one banking platform for startups. As Lead IT Support Engineer, you will be the operational backbone of our IT function, ensuring technology runs smoothly day‑to‑day and supporting employees across all offices.

Key Responsibilities

• Lead Rho’s global IT support operations across NYC, SLC, and remote teams.
• Serve as the escalation point for all IT incidents, requests, and employee support issues.
• Oversee the IT ticketing queue in Jira Service Management, ensuring timely and high‑quality resolution.
• Provide mentorship, direction, and process guidance to IT support staff.
• Maintain an approachable, service‑oriented presence for employees across all teams and locations.

Technical Ownership

• Manage and optimize Okta, Google Workspace, Kandji, Slack, Zoom, and Jira Service Management environments.
• Oversee device lifecycle management—procurement, configuration, deployment, and decommissioning—for a Mac‑first fleet.
• Support and maintain office AV systems and conference room setups for all‑hands, leadership, and external meetings.
• Partner with the Director of IT on infrastructure improvements, office expansions, and vendor relationships.

Process & Systems Improvement

• Lead continuous improvement of IT workflows, automations, and self‑service capabilities (e.g., Okta Workflows, Slack bots, Jira automations).
• Maintain IT documentation, runbooks, and onboarding guides.
• Help define and enforce IT standards, security practices, and operational checklists.

Collaboration & Project Support

• Collaborate closely with Security, Finance, and Engineering on access management, compliance (SOC 2, PCI DSS), and tool integrations.
• Support system rollouts, audits, and IT‑related projects across Rho.
• Proactively identify issues or inefficiencies before they impact employees.

Qualifications

• 5+ years of experience in IT support or systems administration, including at least 1–2 years in a lead or senior capacity.
• Deep experience with Okta (SSO, lifecycle automation, policies), Google Workspace (Admin Console, identity management), Kandji (macOS MDM), Slack, Zoom, Jira Service Management.
• Strong background in macOS environments and SaaS‑based infrastructure.
• Excellent communication and organizational skills—able to prioritize, delegate, and act with urgency.
• Passion for operational excellence and providing an exceptional employee experience.

Compensation & Benefits

Salary range: $102,000 – $138,000. Rho offers equity, healthcare benefits, and paid time off.

Diversity & Inclusion

Rho is committed to building an inclusive and equitable environment. All qualified applicants are encouraged to apply.

How to Apply

Submit your application through Rho’s careers portal.