Lead IT Analyst - Remote
Sentara Health
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Descripción de la vacante
Sentara Health in Norfolk, VA is seeking a Lead IT Analyst to guide ServiceNow AI initiatives across the enterprise. This fully remote role requires a ServiceNow certification and 3+ years of platform experience, with preference for advanced IT and healthcare informatics knowledge.
You will mentor teammates, analyze tickets and trends, and collaborate with ServiceNow admins, developers, and business stakeholders to improve knowledge management, AI content, and user experience in a complex
Formación
- 3 years ServiceNow experience including ticket management, platform usage, and reporting.
- 5 years general IT experience with hands-on ServiceNow usage; may be considered for candidates with strong background.
- Active ServiceNow certification (CSA, CAD, CIS, or equivalent) with ongoing maintenance.
Responsabilidades
- Support the implementation and adoption of ServiceNow AI solutions.
- Develop, organize, maintain, and validate knowledge content used by ServiceNow AI tools.
- Ensure information is accurate, searchable, and optimized for AI-driven experiences.
- Partner with ServiceNow admins, developers, and business stakeholders to improve knowledge management processes.
- Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities.
- Assist with testing and validating AI-generated responses and recommendations.
- Recommend enhancements to improve user experience, content quality, and operational efficiency.
- Mentor and guide teammates while helping drive project deliverables to completion.
- Work independently and collaboratively across IT teams to support enterprise initiatives.
Conocimientos
Educación
Herramientas
Descripción del empleo
Norfolk, VA
First (Days)
Sentara is hiring a Lead IT Analyst. This position is fully remote. Work Location: Remote opportunities are available in the following states:
- Alabama
- Delaware
- Florida
- Georgia
- Idaho
- Indiana
- Kansas
- Louisiana
- Maine
- Maryland
- Minnesota
- Nebraska
- Nevada
- New Hampshire
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington (state)
- West Virginia
- Wisconsin
- Wyoming
- Support the implementation and adoption of ServiceNow AI solutions.
- Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools.
- Ensure information is accurate, searchable, and optimized for AI-driven experiences.
- Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes.
- Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities.
- Assist with testing and validating AI-generated responses and recommendations.
- Recommend enhancements that improve user experience, content quality, and operational efficiency.
- Mentor and guide teammates while helping drive project deliverables to completion.
- Work independently and collaboratively across IT teams to support enterprise initiatives.
- High School Diploma or GED (Required)
- Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred)
- Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required)
Candidates must meet
- 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred.
- 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered.
- Experience using the ServiceNow platform.
- Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification).
- Strong organizational and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and work effectively in a collaborative environment.
- Ability to lead initiatives and drive work to completion through influence and partnership.
- Experience with ServiceNow AI capabilities or AI-enabled service management solutions.
- Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization.
- Knowledge management experience.
- Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow.
- Experience supporting enterprise IT service management environments.
- Experience working with ServiceNow tickets and workflows.
- Experience working independently with minimal supervision.
- Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders.
The base pay range for full-time employment is $99,320.00 - $159,515.20 annually.
Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.
Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401(k)/403(b) with Employer Match
- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down - $10,000
- Pet Insurance
- Legal Resources Plan
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
- Alabama
- Delaware
- Florida
- Georgia
- Idaho
- Indiana
- Kansas
- Louisiana
- Maine
- Maryland
- Minnesota
- Nebraska
- Nevada
- New Hampshire
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
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