Lead IT Analyst - Remote
Sentara Health
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Benefits offered by this job
Job summary
Sentara Health is seeking a Lead IT Analyst to join our remote-friendly IT team. You will support the implementation and adoption of ServiceNow AI solutions, manage knowledge content, and collaborate with admins, developers, and stakeholders to improve AI-driven experiences.
The role requires 3 years of ServiceNow experience (or equivalent), active ServiceNow certification, and strong organizational and communication skills to drive initiatives and deliverables.
Qualifications
- Experience using the ServiceNow platform.
- Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification).
- Strong organizational and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and work effectively in a collaborative environment.
- Ability to lead initiatives and drive work to completion through influence and partnership.
Responsibilities
- Support the implementation and adoption of ServiceNow AI solutions.
- Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools.
- Ensure information is accurate, searchable, and optimized for AI-driven experiences.
- Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes.
- Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities.
- Assist with testing and validating AI-generated responses and recommendations.
- Recommend enhancements that improve user experience, content quality, and operational efficiency.
- Mentor and guide teammates while helping drive project deliverables to completion.
- Work independently and collaboratively across IT teams to support enterprise initiatives.
Skills
Education
Tools
Job description
Norfolk, VA
First (Days)
Sentara is hiring a Lead IT Analyst. This position is fully remote. Work Location: Remote opportunities are available in the following states:
- Alabama
- Delaware
- Florida
- Georgia
- Idaho
- Indiana
- Kansas
- Louisiana
- Maine
- Maryland
- Minnesota
- Nebraska
- Nevada
- New Hampshire
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington (state)
- West Virginia
- Wisconsin
- Wyoming
- Support the implementation and adoption of ServiceNow AI solutions.
- Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools.
- Ensure information is accurate, searchable, and optimized for AI-driven experiences.
- Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes.
- Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities.
- Assist with testing and validating AI-generated responses and recommendations.
- Recommend enhancements that improve user experience, content quality, and operational efficiency.
- Mentor and guide teammates while helping drive project deliverables to completion.
- Work independently and collaboratively across IT teams to support enterprise initiatives.
- High School Diploma or GED (Required)
- Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred)
- Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required)
Candidates must meet
- 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred.
- 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered.
- Experience using the ServiceNow platform.
- Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification).
- Strong organizational and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and work effectively in a collaborative environment.
- Ability to lead initiatives and drive work to completion through influence and partnership.
- Experience with ServiceNow AI capabilities or AI-enabled service management solutions.
- Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization.
- Knowledge management experience.
- Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow.
- Experience supporting enterprise IT service management environments.
- Experience working with ServiceNow tickets and workflows.
- Experience working independently with minimal supervision.
- Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders.
The base pay range for full-time employment is $99,320.00 - $159,515.20 annually.
Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.
Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401(k)/403(b) with Employer Match
- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down - $10,000
- Pet Insurance
- Legal Resources Plan
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
- Alabama
- Delaware
- Florida
- Georgia
- Idaho
- Indiana
- Kansas
- Louisiana
- Maine
- Maryland
- Minnesota
- Nebraska
- Nevada
- New Hampshire
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
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