Lead Internal Medicine Medical Assistant

Dulyhealthandcare; Wheaton (IL); On-site; USD 24,796 - 36,437; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

Mental health benefit at no cost

$5,250 Tuition Reimbursement per year

Immediate 401(k) match

40 hours paid volunteer time off

Up to 12 weeks parental leave at 100% pay

Job summary

Dulyhealthandcare in Wheaton, IL is seeking a Lead Internal Medicine Medical Assistant for a full-time role. You will directly support providers and coordinate clinic operations to enhance patient care.

The ideal candidate holds a CPR certification and has experience in the medical field. Additional perks include comprehensive benefits, 401(k) match, and tuition reimbursement.

Qualifications

• Minimum of 2 years customer service experience preferably in the medical field.
• CPR Certification required.
• Experience with Epic or similar EHR preferred.

Responsibilities

• Provides direct clinical support to providers, including rooming patients and assisting with procedures.
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations.
• Assists with onboarding, training, and development of clinical staff.

Skills

Customer service experience

Experience with Epic or similar EHR

CPR Certification

Education

Certified or Registered Medical Assistant preferred

Job description

## Lead Internal Medicine Medical AssistantApplylocations: Wheaton, Illinoistime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR117207At Duly Health and Care/Quincy Medical Group/The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.**Overview**Lead Medical Assistant- Internal MedicineFull TimeLocation: WheatonClinic Hours: Monday through Friday 7:45am-6pmFull-Time* Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.* Access to a mental health benefit at no cost.* Employer provided life and disability insurance.* $5,250 Tuition Reimbursement per year.* Immediate 401(k) match.* 40 hours paid volunteer time off.* A culture committed to community engagement and social impact.* Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.**MAJOR RESPONSIBILITIES**• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks• Supports efficient patient flow and helps maintain an organized clinical environment• Coordinates day-to-day activities within the care team to ensure smooth clinic operations• Serves as a resource for Medical Assistants, offering guidance, direction, and support• Assists with onboarding, training, and development of clinical staff• Reinforces standard workflows and promotes consistency across the team• Maintains adherence to clinical protocols, safety standards, and documentation requirements• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience• Communicates effectively across teams and escalates issues as appropriate• Supports implementation of workflow improvements and organizational initiatives• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed• Reviews reports and workflows to ensure processes are being followed and operational expectations are met• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current• Monitors clinic support functions such as transportation and housekeeping as applicable• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests• Collaborates with clinic leadership and administrative teams on operational planning and execution**Qualifications**MINIMUM EDUCATION AND EXPERIENCE REQUIREDCertified or Registered preferred but not necessaryCPR Certification requiredExperience with Epic or similar EHR preferredA minimum of 2 years customer service experience preferably in the medical fieldExperienced in staff roles with a history of good performanceThe compensation for this role includes a base pay range of $18.00-26.45 based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.### About Us# **Let’s start with what matters. People. Purpose. Care.**At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make.Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued.We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future.If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly. **Current Duly Health and Care team members:** Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.