Lead Intake Coordinator

Universal Health Services; Blue Springs (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision benefits

Prescription drug plan

401(k) with company match

Life insurance and supplemental life

Career development opportunities

Job summary

Three Trails Behavioral Hospital seeks a Lead Intake Coordinator to oversee admissions, coordinate assessments, and guide the intake team. You will partner with physicians, nursing, and payers to ensure timely access and high-quality admissions services.

The role emphasizes leadership, staff development, and a commitment to compassionate patient care in behavioral health settings.

Qualifications

• Master's degree in social work or counseling with applicable licensure.
• Experience leading admission/assessment teams in behavioral health.
• Strong customer service and organizational skills.

Responsibilities

• Oversee daily admissions and assessments to ensure timely access.
• Supervise and develop Admissions staff, including hiring and scheduling.
• Coordinate with physicians, nursing, payers, and families for admission continuity.
• Ensure compliance with policies and state/federal regulations.
• Promote excellent customer service and smooth patient flow.
• Analyze admissions trends to support operational improvements.

Skills

Leadership

Customer service

Staff supervision

Communication

Education

Master's in Social Work or Counseling

LCSW/LMFT/LPC or MO RN license

Job description

Responsibilities

Three Trails Behavioral Hospital is seeking a compassionate, organized, and experienced Lead Intake Coordinator to oversee the intake and admissions process while supporting patients, families, and referral sources. This leadership role is responsible for coordinating admissions, ensuring efficient patient flow, providing exceptional customer service, and guiding the intake team in delivering high-quality behavioral health services.

The name Three Trails was selected to honor the historical significance of the city of Independence as the starting point for the Santa Fe, Oregon and California Trails. The logo icon is a compass, which is symbolic of wayfinding, and metaphorically the personal journey to recovery.

The Groundbreaking for the new hospital was held in January 2025. Beam topping was held in July 2025. The facility is expected to open in the second half of 2026.

The Lead Intake Coordinator will:

The Lead Intake Coordinator assists the Director of Admissions with the oversight and direction of the hospital's Admissions Department. This position provides supervision and support to Assessment and Admissions staff responsible for patient access, behavioral health assessments, crisis intervention, admissions, referrals, and care coordination. The Admissions Supervisor serves as a key liaison among physicians, nursing staff, hospital leadership, referral sources, community partners, and payers to ensure high-quality admissions services and positive patient outcomes.

Essential Responsibilities

• Oversee daily admissions and assessment operations, ensuring timely patient access, clinical evaluations, crisis intervention, and appropriate level-of-care determinations.
• Supervise, coach, train, and support Admissions staff, assisting with hiring, scheduling, performance management, and professional development.
• Collaborate with physicians, nursing staff, referral sources, families, payers, and community partners to coordinate admissions and ensure continuity of care.
• Monitor departmental compliance with hospital policies, accreditation standards, patient rights requirements, and state and federal regulations.
• Assists with departmental communication to ensure everyone has the correct information.
• Ensure accurate completion of assessments, admissions documentation, authorizations, and communications with referral sources and external reviewers.
• Address patient, family, and referral concerns while promoting exceptional customer service and a positive admissions experience.
• Analyze admissions activity, census trends, quality indicators, and departmental performance to support operational efficiency and continuous improvement.

Three Trails Behavioral Hospital will:

• Serve children and adolescents, adults and seniors with innovative and evidence-based inpatient behavioral healthcare focused on individual needs and comfort.
• Create more than 200 new, full-time jobs including nurses, clinicians, therapists, technicians and administrative staff, when the facility is fully operational.
• Be located at the intersection of I-70 and Little Blue Parkway, adjacent to the Children’s Mercy Hospital Outpatient Clinics.
• Feature 120 licensed beds ready to meet the mental health needs of the surrounding community.
• Span more than 88,000 square feet, and will include an activity yard and gym.

Full-time Benefits Include:

• Competitive Compensation andGenerous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• Employee Assistance Program available for employees and family
• 401(K) with company match and discounted stock plan
• Basic Life Insurance and Optional supplemental life insurance
• Career developmentopportunities across UHS and out 300+ locations!
• Challenging and rewarding work environment
• More Information is available on our benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inceptioninto an esteemed Fortune500 corporation, annual revenues during2025 were $17.4billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, waslisted in Forbes ranking of America’s Largest Public Companies.

Headquarteredin King of Prussia, PA, UHS has approximately 101,500employeesand continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician networkand various related services locatedin 40U.S. states, Washington, D.C., Puerto Ricoand the United Kingdom. For additionalinformationvisit www.uhs.com.

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Qualifications:

• Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through the state of Missouri
• Or a Registered Nurse through the state of Missouri or with compact license
• Experience in behavioral health, assessments, crisis intervention, and admissions required
• Previous leadership, supervisory, or team lead experience preferred.
• Strong customer service, communication, and organizational skills.
• Ability to work in a fast-paced healthcare environment.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.