Lead Installation Technician

One Hour Heating & Air Conditioning; Baltimore (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Lead Installation Technician, where your expertise in HVAC installation will shine. This role is not just about technical skills; it’s about delivering exceptional customer service and ensuring satisfaction at every step. You'll work with a supportive team that values excellence and provides real-time coaching. Your days will be filled with meaningful work, from diagnosing HVAC issues to leading your team in providing top-notch service. If you're ready to elevate your career in a thriving environment that rewards hard work and dedication, this is the opportunity for you.

Benefits

401(k)

Dental insurance

Health insurance

Paid training

Great Bonus opportunities

Qualifications

• Minimum of 3 years HVAC and installation experience required.
• Detail-oriented individuals dedicated to excellence are preferred.

Responsibilities

• Responsible for the installation of residential HVAC equipment.
• Oversees Assistant Installation Technicians to ensure quality work.

Skills

HVAC Installation

Customer Service

Time Management

Problem Diagnosis

Education

High School Diploma

HVAC Certification

Tools

iPad

iPhone

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Training & development

BRASS TASKS

• $100 just for interviewing (for Qualified Technicians)
• Support team that actually cares
• Paid training
• Health insurance (PPO)
• Great Bonus opportunities
• NO SLOW SESSION LAYOFFS

WE ARE LOOKING FOR:

THE BEST professionals, with a minimum of 3 years HVAC and installation experience, who want to work with the best professionals in the HVAC industry and want to become the BEST. Professionals who understand goals are good, real gains are better, and are able to harness all this motivation into the best customer service on the east coast.

We are unashamedly looking for detail-oriented, responsible individuals who are dedicated to excellence. You’ve had a job. You’ve had a grind. Come find a refining battleground where you defeat the worst versions of yourself to become better.

We don’t have time for excuses. We don’t have time for good enough. We need doers; sayers need not apply!

DAY IN THE LIFE

You can expect an average day to include:

• Waking early because success waits for no sleeper
• Brushing your teeth and tucking in your shirt like a professional. Opening up your company provided iPad and iPhone to see your first money-making opportunity.
• Arriving at the shop early to prepare for your team's success.
• Meeting with the Installation Manager to review the quality work you and your team completed the day before and understanding the scope of work for today's install.
• Arriving on time at the customer home in your freshly washed installation truck and providing exceptional service that results in an incredible review.
• Getting real-time coaching/support for whatever you need because you said you were coachable.
• Having parts/material delivered to you because we need your head in the game, not on the road.
• Collecting payment from the customer because if the company doesn’t get paid, neither do you.
• Heading to the warehouse with your team to get ready for the next day’s install.

WHAT WE DO:

All residential HVAC, all day long. Gas furnaces, heat pumps, oil-boilers, geo-thermal, IAQ, install, maintenance, service, and more. Whatever we do, we do it right.

Customer service to us is caring enough for each person to present options for their home and family and give them the power of choice for what makes sense.

JOB DUTIES

• Learn and implement One Hour service system, procedures, and ethical practices
• Accurately diagnose problems of clients' HVAC systems
• Effectively recommend service and repairs options in order to convert opportunities into sold work
• Properly perform service, maintenance, and repairs while maintaining a less than 1% callback ratio.
• Optimize profitability through effective time management and inventory control
• Always maintain a neat work area and inspect that area for cleanliness after completion of each job
• Maintain company vehicle, ensuring that it is always clean on both the inside and the outside

WHAT TO DO NEXT:

Words can only do so much to express something you have to feel. So, apply now and wait for a phone call. If we have a feeling it’s a match, you will have a live interview. You will receive $100 for the interview. After that, maybe you will get a ride-along. If our current technicians want you on the team, maybe…just maybe, you become the next best thing to ever happen to our business.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

JOB SUMMARY

The Lead Installation Technician is responsible for the complete and satisfactory installation of residential HVAC equipment and accessories. Oversees the work of Assistant Installation Technicians to ensure work is performed correctly, communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction.