Lead Inside Sales Specialist

CORE & MAIN LP; Irving (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

CORE & MAIN LP in Irving, TX is hiring an Inside Sales Support specialist to back Outside Sales and drive the sales process from open to close.

You will mentor branch staff, provide industry and product knowledge, handle quotes, pricing, delivery, and service issues, and help generate leads through outbound outreach.

This role emphasizes customer service excellence and collaboration across the sales team to meet customer needs and company goals.

Qualifications

• Experience in inside sales and lead generation.
• Ability to mentor and train branch/inside sales staff.
• Strong knowledge of product specifications, pricing, and delivery.

Responsibilities

• Maintains the sales process from open to close for select Outside Sales accounts.
• Prospect for new opportunities via outbound calling and emailing.
• Mentor and develop Inside Sales staff.
• Resolve customer service issues including pricing, product availability, price, delivery.
• Create purchase orders and prepares quotes.
• Expedite back orders and follow up on sales orders.

Skills

Inside sales

Customer service

Leadership

Industry knowledge

Product knowledge

Education

Bachelor's degree preferred

Technical certification or associate degree may be required

Job description

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Responsible for the direct support of Outside Sales associates and their success. Support the full sales process from open to close for select accounts. Serve as a leader in the Inside Sales function providing industry expertise and advanced product knowledge. Mentor branch associates and exemplify strong customer service and sales excellence.

Major Tasks, Responsibilities and Key Accountabilities

Maintains the sales process from open to close for select Outside Sales accounts; keeps all outsides sales staff informed about business activity that has transpired within accounts. Prospects for new sales opportunities; directs the generation of leads via outbound calling and emailing. Serves as a mentor; trains and assists in the development of Inside Sales associates. Assists branch associates in resolving complex problems associated with customer service, product availability, price, product warranty, and product delivery. Creates purchase orders using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending back orders. Researches and prepares sales orders and quotes for customers and outside sales staff according to the specifications and information provided. Provides customers and outside sales staff with reliable information regarding product specifications, product suitability, pricing, and availability. Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals. Performs estimating, take-off, proposal, and project management duties as necessary.

Nature and Scope

May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

Work Environment

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

• Must be a minimum of 18 years of age or older
• Must pass pre-employment assessment(s) if applicable
• Education and Experience
• Technical certification or associate degree may be required in some areas.
• Generally 5-7 years of experience in related area of responsibility.

Preferred Qualifications

• 5-7 years of experience selling in an inside sales environment.
• Demonstrated experience working with customers and leading others.
• Experience with inventory sales.
• Bachelor's degree preferred.

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.