Lead Infrastructure Engineer - Microsoft 365 Office Client Engineer

JPMorgan Chase; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase in Columbus seeks a Lead Infrastructure Engineer within Employee Platforms to own the packaging, validation, and release execution for Office client software across a global desktop estate. This is a hands-on role with release accountability, focusing on scalable automation, testing, and safe deployments.

You will build pipelines, define ring strategies, serve as the escalation point with Microsoft, and partner with security and infrastructure teams to ensure compliance,

Qualifications

• Formal training or certification in infrastructure engineering concepts.
• 5+ years of applied experience in infrastructure engineering.
• Deep experience with Office 365 deployment, servicing, configuration and support.

Responsibilities

• Own engineering, deployment, patching, validation, and support of Office 365 Apps across enterprise desktop environments.
• Lead release planning and execution using pilot groups, deployment rings, quality gates, and rollback procedures.
• Automate deployment, testing, monitoring, and operational processes using scripting and infrastructure tools.
• Troubleshoot complex application and endpoint issues using logs, telemetry, and root-cause analysis.
• Serve as the technical escalation point for software releases, infrastructure incidents, and vendor engagements.

Skills

Office 365 deployment

SCCM/MECM

Intune

Endpoint management

Automation scripting

AI-assisted readiness

Release governance

Scripting languages

Education

Professional infrastructure certification

Tools

PowerShell

Intune Admin Console

Telemetry/Analytics tools

Job description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within Employee Platforms, you own the packaging, validation, and release execution for Office client software across a global virtual and physical desktop estate.

In the Microsoft 365 Office Client Engineering space, you own the packaging, validation, and release execution for Office client software across a global virtual and physical desktop estate. You are accountable for getting validated updates and new capabilities onto the desktop safely, at scale, and on a predictable schedule. This is a hands-on engineering role with release accountability. You will build the test and deployment pipeline that turns a multi-week manual cycle into a repeatable run, define the ring strategy and go/no-go criteria that protect line-of-business add‑ins and macros, and act as the technical escalation point with Microsoft. The environment is heavily customized and tightly controlled, so speed has to be earned through automation, evidence, and a rollback path that works.

Job Responsibilities

• Own engineering, deployment, patching, validation, and support of Office 365 Apps across enterprise desktop environments.
• Lead release planning and execution using pilot groups, deployment rings, quality gates, and rollback procedures.
• Automate deployment, testing, monitoring, and operational processes using scripting and infrastructure tools.
• Troubleshoot complex application and endpoint issues using logs, telemetry, and root‑cause analysis.
• Serve as the technical escalation point for software releases, infrastructure incidents, and vendor support engagements.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Partner with application, security, and infrastructure teams to ensure compatibility, compliance, and operational readiness.
• Applies reuse‑first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on infrastructure engineering concepts and 5+ years of applied experience.
• Deep experience with Microsoft Office 365 deployment, servicing, configuration, and support.
• Strong expertise with Microsoft Configuration Manager (MECM/SCCM), Intune, and endpoint management technologies.
• Experience managing enterprise software releases, deployment governance, validation, and rollback planning.
• Proven troubleshooting and root‑cause analysis skills across endpoint and infrastructure platforms.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI‑assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Deep knowledge of one specific infrastructure technology and scripting languages.

Preferred Qualifications, Capabilities, and Skills

• Experience with Microsoft 365 Copilot and AI‑enabled workplace technologies.
• Experience supporting Citrix, Azure Virtual Desktop, or similar virtual desktop environments.
• Experience with application compatibility testing, add‑ins, and enterprise software packaging.
• Experience using telemetry, monitoring, and analytics tools to drive release and operational decisions.
• Experience implementing automation that improves operational efficiency and reduces manual effort.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.