Lead Infrastructure Engineer- Infrastructure Monitoring

JPMorganChase; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is looking for a professional to enhance and manage their Infrastructure Monitoring platforms. This role involves engineering high-quality monitoring systems across Linux and Windows, with an emphasis on automation and operational excellence. With a minimum of 5 years of experience required, candidates should be proficient in various technologies like Python, Ansible, and Terraform. The position includes competitive rewards and benefits aimed at workforce and career development, emphasizing diversity and inclusion.

Qualifications

• 5+ years of applied experience in Infrastructure Engineering.
• Proficient with enterprise operating systems and operational best practices.
• Experience with enterprise-scale Infrastructure Monitoring solutions.

Responsibilities

• Engineer and improve Infrastructure Monitoring platforms.
• Build and run enterprise grade capabilities across Linux and Windows.
• Develop secure automation and improve code quality.

Skills

Infrastructure engineering concepts

Linux operating systems

Windows operating systems

Automation with Python

Ansible

PowerShell/Bash scripting

Infrastructure-as-Code (IaC)

Hybrid infrastructure environments

Tools

Terraform

Kubernetes

OpenTelemetry

Splunk

Grafana

Job description

Job Description

We have an exciting opportunity for you to collaborate with passionate professionals, solve complex problems, and grow your career in a supportive, innovative environment.

Responsibilities

• Engineer, operate, and continuously improve the firm’s Infrastructure Monitoring platforms, ensuring availability, performance, scalability, and security.
• Build and run enterprise-grade Infrastructure Monitoring capabilities across Linux, Windows, and complex Network estates, including platform-level onboarding and lifecycle management.
• Design and implement platform services, integrations, and telemetry collection across metrics, logs, events, including OpenTelemetry collection patterns where applicable.
• Develop and maintain standardized onboarding patterns (agents/collectors, configurations, dashboards, alert policies) to accelerate safe adoption at scale.
• Improve monitoring signal quality and usability through baselining, threshold strategy, noise reduction, enrichment, and topology/context alignment.
• Develop secure, high-quality automation and production code; review, debug, and improve code/configuration written by others.
• Automate platform operations and reduce toil through scripting and CI/CD-driven configuration management; implement infrastructure-as-code deployment patterns.
• Manage & maintain production health for the monitoring platform: lead triage, perform RCA, and deliver preventative engineering and resilience improvements.
• Partner with infrastructure, application, and SRE teams to align platform capabilities to SLIs/SLOs, operational readiness, and continuous improvement goals.
• Contribute to a culture of diversity, opportunity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• Proficiency with enterprise operating systems (Linux and/or Windows), including administration, troubleshooting, performance analysis, and operational best practices within regulated production environments.
• Proven hands‑on experience delivering and operating enterprise-scale Infrastructure Monitoring solutions across Linux, Windows, and/or Network estates.
• Solid understanding and hands‑on implementation of observability and telemetry concepts, including metrics, logs, and events, with experience using OpenTelemetry collection patterns and integrating telemetry into downstream components.
• Proficiency in automation and engineering practices, including scripting and development with Python, Ansible, PowerShell/Bash, and applying CI/CD-driven workflows for controlled, secure, and repeatable change management.
• Well‑rounded experience in infrastructure across hardware platforms, operating systems, networking, storage, and databases (MS SQL Server, Oracle, Cassandra), including common deployment patterns, integration architectures, scaling and resiliency considerations, and performance assessment.
• Experience implementing Infrastructure-as-Code (IaC) and configuration management practices using tools such as Terraform, enabling standardized provisioning and scalable, repeatable deployments.
• Hands‑on experience operating in hybrid infrastructure environments, including enterprise on‑prem platforms and public/private cloud, with familiarity supporting and migrating monitoring capabilities across cloud boundaries.
• Demonstrated ability to improve monitoring signal quality through baselining, threshold strategy, noise reduction, enrichment, and topology/context alignment, supporting reliable event‑to‑incident workflows and operational insights.
• Experience developing, reviewing, debugging, and maintaining secure, high-quality production code and platform configurations, including automation supporting monitoring platforms and platform operations.

Preferred qualifications, capabilities, and skills

• Hands on experience operating one or more enterprise monitoring platforms such as SCOM, Tivoli, SMARTS, IBM Instana, DX NetOps, ITNM, Netcool Suite.
• Experience with modern observability ecosystems such as Splunk, Dynatrace, Grafana, Prometheus and interoperability patterns for telemetry integration, routing and visualization.
• Experience with Kubernetes (e.g., EKS) for container orchestration and operations.
• Experience with topology‑driven monitoring and correlation approaches for large‑scale infrastructure environments.
• Knowledge of Event Management & AIOps workflows (noise reduction, anomaly detection, probable cause analysis, guided remediation) with appropriate controls.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.