Lead Infrastructure Engineer

JPMorganChase; Plano (TX); On-site; USD 130,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Technology Support Lead in the Corporate Sector, Chief Technology Office, Identity and Access Management. You will lead teams ensuring operational stability, availability, and performance of production services, and guide AI-assisted incident triage with human validation to protect sensitive data.

Responsibilities include incident, problem, and change management, monitoring production environments, and collaborating with multiple stakeholders to drive reliable, secure

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience using enterprise AI capabilities to support production operations with data sensitivity awareness.
• Review AI-assisted incident recommendations prior to action and escalate when unsure.
• Experience managing applications or infrastructure in large-scale environments (on-prem and cloud).
• Proficient in observability and monitoring tools and techniques.
• Experience with troubleshooting in micro-service environments.
• Ability to lead a P2 Bridge with multiple stakeholders toward resolution.
• Experience implementing ITIL-based processes.

Responsibilities

• Lead teams providing end-to-end service delivery for operations of business-critical systems.
• Lead enterprise-approved AI capabilities adoption to improve incident triage speed with human validation.
• Execute policies to ensure stability, availability, and change management across full-stack systems.
• Monitor production environments, drive observability tool usage, and communicate issues to stakeholders.
• Apply reuse-first, AI-assisted practices to recurring interruptions and validate remediation actions.

Skills

5+ years experience

AI capabilities

AI-assisted incident recommendations

large-scale tech environment

observability tools

Micro-service troubleshooting

P2 Bridge leadership

ITIL processes

Python

Tools

Splunk

Dynatrace

Grafana

Job description

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead at JPMorganChase within the Corporate Sector - Chief Technology Office - Identity and Access Management team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and escalation and communication of issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience with troubleshooting in Micro-service Environment
• Understands how to lead a P2 Bridge with multiple stakeholders towards resolution
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Qualifications, Capabilities, And Skills

• Strong communication skills to effectively engage with management and stakeholders.
• Deep understanding of IT asset management tools, systems, and processes.
• Demonstrate success in managing complex asset management projects and initiatives.
• Demonstrates the ability to manage risks and ensure compliance with regulatory requirements.
• Creating Dashboard with help of Chase approved tool like Splunk , Dynatrace, Grafana etc.
• Experience to Python OR any Programming Language
• Experience of automating repetitive task with help of using MCP, and AI tools is a Plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.