Lead In-Room Dining Order Taker

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Yaamava’ Resort & Casino invites applications for a Lead In-Room Dining Order Taker. Under the Food & Beverage Supervisor, you will assist in leading the In-Room Dining team, coordinate guest orders, deliveries, amenities, and VIP requests, and uphold brand standards to deliver best-in-class service.

The role collaborates with culinary, maintains inventory accuracy, trains new staff, and ensures compliance with state alcohol service requirements.

Qualifications

• High School Diploma or GED is required.
• Minimum two (2) years of food and beverage experience required.
• Minimum two (2) years of customer service experience preferred. Previous leadership experience preferred.

Responsibilities

• Oversee In-Room Dining guest experience and department programs.
• Coordinate guest needs with kitchen staff, attendants and other departments.
• Oversee task assignments and ensure cleanliness and side work.
• Coordinate amenities, special requests and VIP activities.
• Train current staff and onboard new team members.
• Deliver food and beverage orders, amenities, and reset tables.
• Audit cash transactions and complete shift reports.
• Create a memorable guest experience with exceptional service.
• Perform other duties to support department operations.

Skills

English proficiency

Effective communication

Leadership

Customer service

Prioritization

Education

High School Diploma or GED

Tools

InfoGenesis

KDS (Kitchen Display Systems)

Microsoft Word

Microsoft Excel

Job description

Under the direction of the Food & Beverage Supervisor, the Lead In-Room Dining Order Taker assists with all In-Room Dining department responsibilities. Aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that is in alignment with Yaamava’ Resort & Casino Brand Standards. Responsible for coordinating guest orders and deliveries, amenities, requests, and special event needs. Collaborates and coordinates with the culinary team acting as an extension of leadership. Assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages. Ensures consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides oversight of all aspects of the In-Room Dining guest experience and department programs and policies. Serves as an extension to the In-Room Dining leadership team assists management and team as needed to ensure quality service and smooth daily operations
2. Coordinates the needs of the guest to the kitchen staff, attendants, and other departments while escalating any guest or team member concerns to leadership.
3. Oversees assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. Assists and confirms all appropriate side work duties are being performed during operations as necessary.
4. Is responsible for the coordination and facilitation of amenities, special requests, and VIP activity during operations.
5. Assists with communicating and administering new training material to current team members while overseeing the training of new team members.
6. Assists with delivering food & beverage orders, delivering amenities and collecting and resetting tables and all necessary side work.
7. Audits cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing order taker’s shift reports and resets.
8. Is responsible for creating a memorable guest experience by providing exceptional service to every patron; interacts and engages.
9. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED is required.
• Minimum two (2) years of food and beverage experience required.
• Minimum two (2) years of customer service experience preferred. Previous leadership experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Demonstrated ability to read, write, speak, and understand English effectively to communicate with guests, team members, and management.
• Experience with Point of Sale (POS) systems, including InfoGenesis, Kitchen Display Systems (KDS), or similar platforms.
• Ability to operate Microsoft Word, Excel, and other business-related software applications.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Ability to effectively prioritize responsibilities and manage competing demands.
• Communicates clearly, professionally, and effectively with guests, team members, and leadership.
• Demonstrated ability to assess situations quickly, exercise sound judgment, and make accurate decisions in a timely manner.
• Delivers friendly, efficient, and responsive service while effectively addressing guest and team member needs and concerns.
• Must be able to work well under pressure while maintaining efficient, best-in-class service standards during busy periods.
• Must have a warm, inviting, and engaging personality, and feel comfortable in an entertainment-focused environment.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s card.
• Must obtain and maintain a Responsible Beverage Service (RBS) certification.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled Casino & Resort setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting some of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today! San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.