Lead HVAC Commercial Service Technician

Socket.dev; Wilmington (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account

Paid Holidays

Vacation paid time off

Paid Personal time off

Career Development training

Company truck

Company Phone

Job summary

Socket.dev is seeking a local HVAC technician in Wilmington, NC for a full-time, direct-placement role. Responsibilities include troubleshooting, repairing, maintaining, and installing HVAC equipment at customer sites, while ensuring quality workmanship and safety standards.

You will keep up-to-date with equipment, codes, and installation techniques, document work, and communicate effectively with customers and management. Local travel and on-site work are required.

Qualifications

• Technical knowledge of HVAC equipment, installation techniques, and applicable codes.
• Ability to perform all required duties with minimal assistance.
• Demonstrated ability to manage time, prioritize tasks, and plan maintenance.

Responsibilities

• Troubleshoot, repair, maintain and install HVAC and related equipment.
• Perform thorough inspections to prevent callbacks and maintain clean job sites.
• Complete paperwork accurately and promptly; communicate with service manager and customers.
• Promote company and identify opportunities for improved service and potential new business.

Job description

This is a full-time, direct placement for a local mechanical contractor.

Primary Function:

Responsible for troubleshooting, repairing, maintaining and installing HVAC and related equipment as assigned in a timely, cost-effective, high-quality manner.

Technical Knowledge:

• Keep technical knowledge up to date re: equipment, concepts, and installation techniques, as well as local, state, and federal codes.
• Participate in continuing education to keep technical knowledge up-to-date pertaining to equipment and concepts.
• Possess knowledge of how to effectively and efficiently solve problems.
• Possess and/or research knowledge of applicable manuals, new products, and current techniques.
• Participate in technical organizations to improve technical knowledge.

Quantity:

• Demonstrate capability of handling heavy workload.

Quality:

• Perform a thorough inspection of work completed to prevent call backs.
• Maintain cleanliness of job site daily.
• Adhere to quality workmanship standards for all jobs.

Time Management/Planning:

• Plan service requirements and inform service manager when work needs to be completed.
• Demonstrate ability to accurately determine job priorities by:
  • adhering to planned call schedule.
  • scheduling report time concurrent with jobs.
  • handling interruptions in stride.
  • having the proper tools, materials, and tasking when arriving at the job site.
  • scheduling maintenance on vehicle.

Communications:

• Complete all required paperwork promptly and accurately.
• Secure customer satisfaction on all service reports.
• Keep management informed of unfavorable news and changes made by customers.
• Communicate all beneficial information to appropriate parties.

Sales:

• Promote the company in a professional manner through relationship development and constantly looking for opportunities to better service our customers.
• Provide opportunities/leads to your manager to help better serve our existing customers as well as determine potential new customers.
• Become aware of the area/location where you are currently working to identify any potential new business opportunities.
• Learn IAQ product features and benefits.

Instructing Others:

• Demonstrate capability and interest in training others.
• Modify instructions to create understanding by all people regardless of their technical knowledge.
• Ability to recognize and perform the training needs individual to the customer.
• Train Service Representative Trainees.

Special Projects:

Provide support for any special projects as assigned by the service manager. These special projects, at the determination of the manager, may or may not become part of this position’s primary responsibilities.

Benefits:

• Compensation- Pay will be commensurate with experience.
• Local work with a minimum of 40/hrs. Per week.
• 401K matching
• Health Insurance
• Life insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Health Savings Account
• Paid Holidays
• Vacation paid time off
• Paid Personal time off
• Career Development training
• Company truck
• Company Phone

Requirements

Primary Requirements:

Ability to perform all of the duties below with little or no assistance:

• Lifting (up to 100 lbs as needed).
• Bending, climbing, pulling, pushing, balancing, kneeling, twisting, and/or standing.
• Ability to work overhead and from ladders.
• Setting up and carrying ladders up to 28 ft. in height (step or extensions), as required.
• Climbing stairs and ladders.