Lead HSCM SSVF (48468)

Access; Medford (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Access in Medford, OR is seeking a Veteran Services Lead Housing Stabilization Case Manager. The role works with a multi-disciplinary team to help participants access housing resources, navigate programs, and build life skills for self-sufficiency. The position requires travel between office, homes, and outreach activities.

You will supervise staff, ensure eligibility compliance, and coordinate with Veterans Services to deliver high-quality support and crisis response as needed.

Qualifications

• Minimum 2 years of case management experience.
• Ability to engage with participants from diverse backgrounds.
• Excellent interpersonal, written and oral communication skills.
• Proficient in Microsoft Office and web-based applications.
• Valid Oregon driver’s license.

Responsibilities

• Lead the day-to-day task organization within Veterans Services program.
• Assist the Program Supervisor with training and monitoring Housing Stabilization Case Managers.
• Interview and screen participants to determine eligibility for Federal and State assistance programs.
• Lead By Name List for Jackson County with community partners and keep it up to date.
• Ensure veteran participant caseloads match staff availability and provide coverage.
• Review participant files regularly to confirm eligibility.
• Monitor work of Community Support Specialists and related activities.
• Provide support in case management, peer support and outreach.
• Maintain minimum caseloads and advocate for participants’ housing goals.
• Provide crisis intervention and connect participants to resources as needed.
• Represent the Veteran By Name list and Veteran Subcommittee meetings.

Skills

Leadership

Scheduling

Organizational skills

Interpersonal communication

Written & verbal communication

Microsoft Office

Multitasking

Driver's license

Tools

Microsoft Office

Job description

Job Details: Job Location: Main Aviation - Medford, OR 97504, Salary Range: $22.91 - $30.32, Position Summary

The Veteran Services Lead Housing Stabilization Case Manager works collaboratively with a multi-disciplinary team that assists participants in navigating through complex resources and supports their process toward obtaining and/or sustaining housing. The Veteran Services Lead Housing Stabilization Case Manager works to engage the participants in the spheres of being independent and working through those barriers that may encumber them as they seek to achieve their own definition of self-sufficiency through Veterans Services programs. This work includes, but is not limited to, aiding with emergency food/housing assistance, and using a holistic approach in long-term, in-depth case management, while teaching life skills for participants to be a good tenants/neighbors living in the community. Aiding with transportation arrangements and facilitating access to community resources and amenities is part of the role. This position requires frequent travel between an office setting, participant’s homes, and outreach activities. The Veteran Services Lead Housing Stabilization Case Manager position focuses on case file review, compliance activities and training. In coordination with the Veterans Services Supervisor, they will direct programming to support participants in efficient and effective ways that lead to housing stability.

Position Duties & Responsibilities

• Lead the day-to-day task organization within Veterans Services program.
• Assist the Program Supervisor with the training and monitoring of Housing Stabilization Case Managers and their activities. Maintain oversight of Housing Stabilization Case Manager progress through the ACCESS-Veterans Services divisional training plan and SSVF Learning Center.
• Interview and screen prospective program participants to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Lead Veteran by Name List for Jackson County, hosting bimonthly By Name List meetings with community partners in attendance, and ensure list is up to date with relevant changes in current data system.
• Ensure veteran participant caseloads match staff availability. Provide/schedule full coverage of caseloads during case manager absences.
• Review participant files regularly to ensure eligibility requirements are being met.
• Works in conjunction with the Program Supervisor to monitor and evaluate work completed by the Community Support Specialists.
• Provide support to staff in case management, peer support and outreach to ensure participants receive a high quality of assistance.
• Maintain a minimum caseload of families and/or individuals as determined by ACCESS procedures and program needs, including, but not limited to, a caseload of higher acuity cases, escalated cases, or ACCESS employee cases.
• Provide support through positive social interactions with participants in one-on-one settings in order to build mutual trust and build positive relationships. Serve as an advocate for participants and their families to help meet their housing goals. Remain connected to participants after exiting the program to offer additional support as needed.
• Monitor participants’ progress and keep track of their status using prevention techniques to avoid participants ’return to being unhoused.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Take appropriate action to deal with any emergency. With Program Supervisor assistance, provide crisis intervention and emotional support through times of emergency.
• Serve as SSVF representative to the Veteran By Name list and Veteran Subcommittee meetings.

Qualifications: Position Requirements

• Belief in ACCESS’ mission to help people help themselves.
• Demonstrated ability in leadership, scheduling, and organizational skill set.
• At least 2 years of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact and courtesy in expressing opinions or ideas.
• Must have excellent interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Must be able to multitask in a variety of areas.
• Ability to work flexible hours, outside of designated shift and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities.
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.