Lead HR Generalist

Green Dot Corporation; Kentucky; Hybrid; USD 97,000 - 146,000; Full time

Job summary

Green Dot Corporation is seeking a Lead HR Generalist to drive employee relations, HR compliance, and call center operations from our Blue Ash/Birmingham hub. The role supports high-volume environments, recruitment, and onboarding, with a strategic partner mindset for management.

The ideal candidate will have deep HR policy knowledge, OSHA compliance, analytics, and proficiency in Workday and Microsoft Office. Generative AI experience in HR is a plus as we evolve our learning programs.

Qualifications

• Minimum 6 years HR experience in call center environments.
• Experience with HR compliance, investigations, and OSHA.
• Experience with recruiting, talent acquisition, and onboarding.
• Proficiency in Workday and Microsoft Suite.
• Familiarity with generative AI tools in HR is a plus.

Responsibilities

• Provide strategic employee relations support to managers and staff, ensuring compliance with HR policies and laws.
• Lead and document employee investigations, corrective actions, and performance processes.
• Advise on separations, retirements, and leaves of absence, aligning with benefits and regulations.
• Maintain knowledge of employment laws and OSHA; ensure safety compliance.
• Serve as HR contact for onsite call center and partner with leadership to drive engagement.
• Lead recruitment, postings, interviews, and onboarding for the call center.
• Collaborate on LOA cases (FMLA, ADA, state leaves) with clear communication.
• Facilitate training sessions and learning programs; support development initiatives with AI tools.
• Analyze HR data to identify trends and improve retention and efficiency.

Skills

Employee relations

HR compliance

Recruiting

HR analytics

Training & learning

Education

Bachelor's degree

Tools

Workday

Microsoft Office

Job description

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.

Location Requirement

This role will be required to work in the Blue Ash, OH or Birmingham, AL office (Monday through Friday).

Job Summary

We are seeking a Lead HR Generalist with deep expertise in employee relations, HR compliance, and call center operations. The ideal candidate will have a proven track record supporting high-volume environments, strong experience in recruiting and talent acquisition, and a thorough understanding of HR policies, employment law, and OSHA requirements. This role requires proficiency in HR analytics, Workday, and Microsoft Suite, as well as experience facilitating training, orientations, and learning programs. Familiarity with generative AI tools and their application in HR is a plus. The Lead HR Generalist will primarily support employees in our Blue Ash, OH office and serve as a strategic partner to management and staff.

Key Responsibilities

• Provide strategic employee relations support to managers and staff, ensuring positive workplace culture and compliance with HR policies, procedures, and legal requirements.
• Lead and document employee investigations, corrective actions, and performance management processes.
• Advise on employment separations, retirements, and leaves of absence, ensuring compliance with company benefits plans and regulatory standards.
• Maintain up-to-date knowledge of federal, state, and local employment laws, including OSHA requirements, Leave of Absence, and ensure workplace safety compliance.
• Serve as the primary HR contact for the onsite call center, addressing employee concerns, supporting operational needs, and driving engagement initiatives.
• Partner with call center leadership to resolve issues, improve performance, and foster a positive work environment.
• Collaborate with the Talent Acquisition team to attract, select, and onboard top talent for the Blue Ash call center and other business units.
• Lead recruitment activities, including job postings, interviews, candidate evaluation, and onboarding processes.
• Partner with Total Rewards, employees and managers on Leave of Absence (LOA) cases. Including FMLA, ADA, state leaves, and company programs, ensuring compliance and clear communication.
• Provide consultative guidance to leaders on complex or sensitive LOA situations, balancing operational needs, legal requirements, while supporting return to work planning, accommodations and smooth reintegration into work.
• Facilitate training sessions, orientations, and ongoing learning programs to enhance employee skills and compliance awareness.
• Support the creation and implementation of development initiatives, leveraging generative AI tools where appropriate.
• Analyze HR data to identify trends, risks, and opportunities for improvement in employee satisfaction, retention, and operational efficiency.
• Prepare and present reports to management, recommending actionable solutions.
• Develop and implement HR programs and initiatives aligned with business objectives.
• Seek opportunities to improve HR processes, employee experience, and organizational effectiveness.

Required Qualifications

• Minimum 6 years of HR experience, with significant exposure to call center environments and employee relations.
• Demonstrated experience in HR compliance, investigations, and regulatory requirements (including OSHA).
• Experience with recruiting, talent acquisition, and onboarding.
• Proficiency in Workday, Microsoft Suite, and HR analytics.
• Exposure to generative AI tools in HR is a plus.

Measures for Success

• High levels of client satisfaction and positive feedback from business units.
• Key contributor to HR team, adding measurable value to the business.
• Strong, collaborative relationships with business leaders and HR peers.
• Sustained compliance with HR policies, employment law, and OSHA standards.
• Effective recruitment and onboarding of top talent for the call center.

Essential Skills

• Exceptional coaching, consulting, facilitation, and problem-solution abilities.
• Strong knowledge of HR compliance, employment law, and workplace safety.
• Ability to analyze data, identify trends, and implement solutions.
• Excellent communication, interpersonal, and relationship-building skills.
• Commitment to continuous improvement and embracing new technologies, including generative AI.

Preferred Qualifications

• Ability to work in the U.S. without sponsorship
• Ability to meet the location requirement outlined above
• Bachelor’s degree preferred.

Position Type

Regular PAY RANGE The targeted full‑time base salary for this position is $97,100 to $145,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement

At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application Accuracy

We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Green Dot Corporation (NYSE: GDOT)

Green Dot Corporation is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC.

What We Do

We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners.

Our Mission

We give you the power to bank seamlessly, affordably and with confidence.

Our Purpose

Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life.

Our Values

Stewardship, Trust, Action, High Performance, and Teamwork.