Lead Housekeeping Supervisor

HEI Hotels & Resorts; Parsippany-Troy Hills (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Atlantis Sports Club membership

Complimentary meal during shift

Employee events and gatherings

Job summary

Sheraton Parsippany Hotel, part of HEI Hotels & Resorts, is seeking a Housekeeping Supervisor. You will lead the housekeeping team, ensure high standards of cleanliness, and coach staff to deliver exceptional guest experiences in a fast-paced hotel environment near Newark and NYC.

Responsibilities include hiring, training, inspecting rooms, managing supplies, assisting guests, and enforcing safety and sanitation rules while maintaining cost controls and excellent service.

Qualifications

• Housekeeping experience preferred.
• Ability to lead a team and communicate clearly.
• Physical stamina and safety awareness.

Responsibilities

• Supervise housekeeping staff with training, coaching and performance feedback.
• Interview, hire, train, evaluate and, if needed, discipline staff.
• Oversee cleaning of guest rooms, turndown service and public areas to ensure cleanliness.
• Assign tasks to staff to ensure smooth housekeeping operations.
• Provide supplies at shift start and control inventory and costs.
• Respond to guest requests and concerns to ensure satisfaction.
• Log items in Lost and Found and handle inquiries.
• Lead emergency training to protect guests and staff.
• Adhere to attendance rules and perform other duties as assigned.

Skills

Housekeeping experience

Staff supervision

Verbal and written communication

Job description

About Us

Come work at the Castle! With great facilities just 30 minutes from the Newark airport and New York City, the Sheraton Parsippany Hotel is an ideal choice for business and leisure travelers. Our inspiring castle theme, and warm, friendly staff will make you feel right at home. As an associate of the Sheraton Parsippany, you will receive a free membership to our 25,000 square feet Atlantis Sports Club, a complimentary meal in our cafeteria during your work day, and attendance with the Sheraton Parsippany family at the annual Summer Jam Family Picnic and Holiday Party.

Compensation

Salary Range: $30.59 - $30.59 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.