Lead Housekeeping & Guest Experience

Remington Hospitality; Yountville (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Remington Hospitality in Yountville, CA is seeking a hotel operations supervisor responsible for staff scheduling, day-to-day housekeeping quality, and guest services coordination.

This role includes training new associates, managing VIP requests, maintaining logs, generating departure reports, and reporting safety hazards promptly to management to ensure flawless guest experiences.

Responsibilities

• Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered.
• Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.
• Train and supervise all new associates and provide on-going training for current staff.
• Check for early make-ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck all rooms showing up in your assigned section.
• Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.

Job description

• Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered.
• Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.
• Train and supervise all new associates and provide on-going training for current staff.
• Check for early make-ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck all rooms showing up in your assigned section.
• Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.