Lead Housekeeping FT

The Marcus Corporation; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Lead Housekeeper to join their dynamic team at a premier hotel in downtown Milwaukee. This role involves supervising housekeeping staff, ensuring high cleanliness standards, and promoting excellent guest rapport. With a commitment to service excellence and continuous innovation, this position offers opportunities for career growth and a supportive work environment. Enjoy perks like meal discounts, free parking, and comprehensive health benefits while contributing to an extraordinary guest experience.

Benefits

Free Meal Every Shift

Room Discounts

Discounts at Restaurants

Free Parking

Movie Theater Coupons

Career Growth Opportunities

Early Wage Access

Paid Time Off

Medical, Dental, and Vision Insurance

401k with Employer Match

Qualifications

• Previous housekeeping experience is required.
• 1-2 years of supervisory experience is highly preferred.

Responsibilities

• Supervise housekeeping associates to ensure job duties are completed.
• Inspect guest rooms and maintain high standards of cleanliness.
• Train associates on job duties and quality standards.

Skills

Housekeeping Experience

Supervisory Skills

Customer Service

Physical Stamina

Basic Computer Skills

Education

High School Diploma or GED

Job description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee City Center is the perfect place for you! We are seeking a dedicated Lead Housekeeper to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Lead Housekeeper you support management by training and supervising the work activities of Room Attendants and Housekeepers to ensure clean, orderly, safe, attractive and well-maintained guestrooms, public and back-of-house areas.

Connected to the newly expanded Baird Center, the Hilton Milwaukee City Center is Milwaukee’s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What you will be doing:

• Provide supervision of assigned Housekeeping associates to ensure job duties are completed.
• Ensure that all designated guestrooms receive service.
• Inspect guest rooms, public and back-of-house areas as assigned and grade work performance to maintain high standards. Ensure furniture, facilities, and equipment are maintained and report defects for repair.
• Train associates regarding job duties and quality standards.
• Cover temporary staff shortages with manual duties.
• Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests.
• Find creative solutions and suggest improvements. Recommend better methods for guest/associate satisfaction.
• Perform other duties as assigned per Manager.

What we are looking for:

• High school diploma or GED preferred.
• Previous housekeeping experience required.
• 1-2 years of supervisor/lead experience highly preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Physical stamina to complete repetitive manual labor tasks.
• Must be able to lift, push, pull, and/or carry up to 50 lbs.
• Basic computer skills preferred.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee City Center is an equal opportunity employer.

Additional Information