LEAD HOTEL ROOM INSPECTOR (DAY SHIFT)

Belterra Casino Resort; Florence (IN); On-site; USD 19,286 - 27,552; Full time

Job summary

Belterra Casino Resort in Florence, Indiana is seeking a Lead Hotel Room Inspector to uphold Belterra standards of cleanliness and service in guest rooms, ensuring quality linens and supplies meet our corporate expectations.

You will coach and mentor team members, conduct daily pre-shifts, update room status in the computer system and boards, and communicate with Engineering on repairs, safety, and maintenance while delivering superior guest experiences.

Qualifications

• Experience in housekeeping or hotel operations
• Ability to train and mentor team members
• Must obtain and maintain licenses per regulations
• Must be 18+ years old
• Experience in inspection/quality control is required

Responsibilities

• Inspect rooms for cleanliness and quality to Belterra standards
• Report rooms ready for occupancy
• Ensure areas are arranged per SOPs
• Conduct daily shift pre-shifts and supervise staff
• Maintain accurate room status in the computer system

Skills

Housekeeping knowledge

Leadership

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer skills

QWERTY keyboard

Office phone

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Lead Hotel Room Inspector is responsible for providing superior service to both the internal and external customer. Quality control through the inspection of guest hotel rooms to ensure that cleanliness and quality is held to Belterra standards. Quality of supplies, linens, and inventory that is placed in guest rooms. Ability to effectively relay information via the telephone, radio, pages, computer system, or in person. Coaching and mentoring ability to train and develop team member to provide Belterra standard level of service and quality.

Responsibilities

• Provides superior customer service positively effects interactions with customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Inspects guest rooms for cleanliness and quality, ensuring Belterra standards are met or exceeded.
• Reports rooms ready for occupancy.
• Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Belterra SOP’s.
• Conducts daily shift Pre-shifts, uniform inspection, and directs actions of all floor personnel.
• Reports room, hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, follows up on completion with Engineering.
• Ensures training for safe and proper usage of chemicals and equipment. Such as chemicals are being used in proper places, correct labels, correct containers, safety gear, proper storage, Bio-hazard training, Proper back protection, lifting/climbing, safety shoes, and equipment training.
• Updates and maintains correct hotel room status in computer system and on boards.

Qualifications

• Demonstrated knowledge of Housekeeping/Hotel department policies and procedure
• Ability to learn detailed inspection routine
• Ability to effectively empower and coach direct work of subordinate
• Basic computer, QWERTY keyboard, and office phone knowledge preferred.
• Ability to prioritize work load
• Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations
• Must be at least 18 years of age.
• Must have Housekeeping (Hotel, Motel, Inn, etc) experience of at least 1 year. Recent experience preferred.
• Experience with inspecting/quality control and leadership is required.

These skills and abilities are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of one-year of Leadership or Hospitality experience in a capacity.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.