Lead Host

Oak Steakhouse Charleston; Charleston (SC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary & benefits

Dynamic and growing team

Fast-paced environment

Job summary

The Indigo Road Hospitality Group in Charleston is seeking a Lead Host to be the first and last face guests see, greeting warmly and guiding seating to ensure a smooth dining experience.

Requirements include 2+ years as a restaurant host, strong communication, and a flexible schedule. Proficiency with OpenTable is a plus, with competitive salary and benefits offered.

Qualifications

• 2+ years of restaurant host experience required.
• Strong communication and guest-service orientation.
• Team player with a positive energy and flexibility to work days, nights, weekends and holidays.

Responsibilities

• Take reservations using OpenTable and manage seating efficiently.
• Greet guests warmly upon arrival and thank guests as they depart.
• Provide guests with estimated waiting times when seating is limited and manage seating requests.
• Bridge communication between the kitchen, dining room, and support staff/management as needed.

Skills

Guest relations

Customer service

Communication

Tools

OpenTable

Job description

Lead Host

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE

As a Lead Host, you are the first and last person each guest sees. Providing a warm hello and goodbye probably feels second nature. You are a key front-of-house role in a restaurant, responsible for overseeing the host team and ensuring smooth guest experiences

What we will ask of you:

• Responsible for taking reservations using the online reservations system in OpenTable
• Warmly and graciously greet all guests upon arrival and thank guests as they leave
• When seating is limited, provide guests with estimated waiting time, notify party when table becomes available and accommodate special seating requests for all when possible
• Act as a liaison between the kitchen and dining room, and relay messages to support staff and managers as needed

Requirements for Success:

• At least 2+ years of restaurant host experience required
• Have a positive energy, be ready to assist fellow support staff and work as a team player
• Ability to communicate effectively with managers, employees, and all guests
• A flexible schedule to work days, nights, weekends and holidays
• Constant standing/walking with occasional stooping, kneeling, pushing, pulling, or lifting

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.