Lead Guide, Retail: Guest Experience & Team Coach

Cotopaxi; El Segundo (CA); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision benefits

Life insurance option

Disability coverage

Employee assistance program

Volunteer Time Off

401(k) with employer match

Paid time off & holidays

Adventure Days

Product discounts

Learning & development opportunities

Descripción de la vacante

Cotopaxi is seeking a Lead Guide (Retail Supervisor) for the Cotopaxi Retail Store: The Point in El Segundo, CA. This full-time, non-exempt role leads guest experiences, coaches team members, and helps run daily store operations with a focus on community and Do Good values.

The ideal candidate brings 1+ year of retail leadership, excellent communication, and a collaborative spirit. This active role requires lifting up to 50 lbs and flexible scheduling, including holidays.

Formación

• 18 years or older.
• 1+ year of retail experience, ideally in a Lead or Supervisor role.
• Energized by people, storytelling, and authentic connection.
• A natural motivator and team builder – you lift others up.
• Have an eye for detail and are highly organized.
• A growth mindset – flexible, creative, and proactive.
• A love for community, adventure, and impact – and a belief in our Do Good mission.
• Flexibility with scheduling to support the team and business needs including holidays.
• Ability to lift up to 50 lbs and work on your feet – this is an active role.

Responsabilidades

• Championing Authentic Guest Experiences: guiding guests through their journey with care, curiosity, and intention; bring energy and personality to interactions; support team in delivering high-impact guest experiences; be a go-to resource on products and local adventures.
• Operations and Impact: help open and close the store and ensure daily operations run smoothly; support inventory management, merchandising, and back-of-house organization; delegate tasks, manage priorities, and uphold store standards; offer real-time feedback to grow confidence and team camaraderie; support onboarding of new hires.

Conocimientos

Retail experience

Lead/Supervisor

Customer engagement

Detail oriented

Flexible scheduling

Team building

Descripción del empleo

Cotopaxi is seeking a Lead Guide (Retail Supervisor) for the Cotopaxi Retail Store: The Point in El Segundo, CA. This full-time, non-exempt role leads guest experiences, coaches team members, and helps run daily store operations with a focus on community and Do Good values.

The ideal candidate brings 1+ year of retail leadership, excellent communication, and a collaborative spirit. This active role requires lifting up to 50 lbs and flexible scheduling, including holidays.