Lead Guest Services Team Member

Pilot Flying J; Town of Caledonia (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

Dental Plan

Vision Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Wisconsin is seeking a friendly, detail-oriented cashier to join our team. The role includes leading a shift of 1–2 cashiers, processing all forms of payment, and completing end-of-shift reports.

You will follow age-restriction guidelines for restricted items, maintain a clean work area, and promote products to guests. Delivering excellent guest service is essential as you handle inquiries and resolve issues per company processes.

Qualifications

• Cash handling and register accuracy
• Provide friendly customer service and assist guests
• Lead a shift of 1–2 cashiers and manage break schedules
• Promote products and drive sales
• Follow safety, age-restriction, and compliance policies
• Resolve guest issues according to company processes
• Support other travel center tasks as needed

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of restricted merchandise items
• Maintain an organized and clean work area
• Use selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and guide issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions as needed
• Model company values and ensure guests and team members are supported at the highest level
• Ensure compliance with rules, policies, and procedures

Skills

Cash handling

Customer service

Shift leadership

Sales

Compliance

Problem solving

Team coordination

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay Rates Starting between: $13.25 - $18.75 / hour

Additional Information

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay