Lead Guest Services Team Member

Pilotcompany; Aurora (CO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilotcompany is seeking a cashier supervisor to lead a small shift, ensure accurate transactions, and maintain a clean, organized work area. You will assist guests, resolve issues, and help with various travel center tasks while upholding company guidelines.

Genuine commitment to customer service and the ability to manage 1–2 cashiers are essential for this on-site role in a fast-paced environment with opportunities for weekly pay and benefits.

Qualifications

• Experience leading a small cash-handling team.
• Ability to process cash, credit and debit transactions accurately.
• Commitment to customer service and store policies.

Responsibilities

• Lead a shift of 1–2 cashiers to process all cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Maintain an organized and clean work area and promote products.

Skills

Shift leadership

Cash handling

Customer service

Team supervision

Job description

The purpose of this job is to process merchandise and fuel transactions.

Essential Functions

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay Rates Starting between: $15.76 - $23.65 / hour

Benefits

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay