Lead Guest Services Team Member

Pilot Company; Alsip (IL); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fuel discount

Medical plan

Dental/vision

401(k)

FSA

Adoption assistance

Tuition reimbursement

Flexible schedule

Weekly pay

Descripción de la vacante

Pilot Company is seeking a friendly and efficient cashier at our Alsip travel center. You will lead a shift of one to two cashiers, process all cash, credit, and debit transactions, and complete end-of-shift reports while upholding company guidelines on restricted items and guest service quality.

The position offers a starting pay range of $15.00 to $20.53 per hour, with benefits including a nationwide medical plan, dental/vision coverage, a 401(k), flexible spending accounts, tuition

Formación

• Must be able to lead a shift of one to two cashiers.
• Handle cash, credit, and debit transactions accurately.
• Maintain clean, organized work area and follow guidelines.

Responsabilidades

• Lead a shift of one-to-two cashiers and process transactions.
• Complete end-of-shift reports and close-out procedures.
• Promote and sell products using suggested selling methods.
• Ensure guest service quality and resolve guest issues per policy.
• Assist with other travel center functions as needed.

Conocimientos

Cash handling

Customer service

Shift supervision

Policy compliance

Descripción del empleo

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay Rates Starting between: $15.00 - $20.53 / hour

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay