Lead Guest Services Representative

Bellows Air Force Station; Waimanalo, Northern (HI, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Bellows Air Force Station in Hawaii seeks a Front Desk Supervisor for Non-appropriated Fund lodging. The role requires leading a team, delivering excellent customer service, and overseeing front desk operations in a military lodging environment.

Candidates should have prior supervisory experience, familiarity with lodging front desk procedures, and preferably knowledge of Epitome PMS. CHS certification is desirable; schedule may include evenings, weekends, and holidays.

Qualifications

• Must have prior experience leading the work of others.
• Excellent customer service skills or relevant experience handling customers.
• Working knowledge of Epitome (PMS) desirable.
• Knowledge of private hotel/motel and military lodging front desk operations preferred.
• CHS certification is desirable.

Skills

Leadership experience

Customer service

Front desk operations

Education

Certified Hospitality Supervisor (CHS)

Tools

Epitome PMS

Job description

About the position:

This position is Non-appropriated Fund (NAF) and will be assigned to Bellows Air Force Station, Waimanalo, Hawaii.

Who May Apply:

Open to those in Oahu, Hawaii. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/20/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Must have prior experience, which demonstrates the ability to lead the work of others. Must have excellent customer service skills or have relative experience in handling customers. Working knowledge of Epitome (PMS) desirable. Sufficient experience that demonstrates adequate knowledge of a private hotel/motel and military lodging front desk operations is preferred. Certified Hospitality Supervisor (CHS) is desired. The incumbent must be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.