Lead Front Desk Agent

Western States Lodging Management and Development; Meridian (ID); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

PTO

Vacation

Hilton employee discount

Job summary

Western States Lodging Management and Development is seeking a full-time Lead Guest Services Agent at TRU by Hilton Boise West in Meridian, ID. You will lead front desk operations, provide seamless guest experiences, and motivate your team in a fast-paced hotel environment.

The role requires hotel or hospitality experience and proficiency with computers. Enjoy a competitive wage of $16 per hour, vacation, PTO, and Hilton employee discounts. Apply today to join a team where every member makes hospitality an art form!

Qualifications

• You have hotel or hospitality experience.
• You are proficient with computers.

Responsibilities

• Support the Guest Services Manager in daily operations.
• Guide and motivate the team to deliver top-tier service.
• Quickly resolve guest concerns with professionalism.

Skills

Hotel or hospitality experience

Proficiency with computers

Job description

Lead Guest Services Agent

Are you ready to lead the front desk with confidence, elevate every guest interaction, and be the go-to problem solver in a fast‑paced hotel environment? TRU by Hilton Boise West in Meridian, ID is seeking a full‑time Lead Guest Services Agent who thrives on creating seamless experiences and motivating a team to deliver their best. If you’re ready to step into a rewarding leadership support role and make a real impact every day, apply now!

Benefits

As our Lead Guest Services Agent, you’ll earn a competitive wage of $16 per hour. We also offer excellent benefits and perks, including:

• PTO
• Vacation
• Hilton employee discount

The Type of Candidate We’re Looking For

• Hotel or hospitality experience
• Proficiency with computers

Experience with Hilton is preferred. If you can meet the requirements above, keep reading to find out what your day entails!

Your Day‑to‑Day as a Lead Guest Services Agent

This is a full‑time position, 32‑40 hours per week, with required availability for AM, 7 AM‑3 PM, mid, 11 AM‑7 PM, and PM, 3 PM‑11 PM shifts based on hotel needs.

As our Lead Guest Services Agent, you’ll support the Guest Services Manager while keeping daily operations running smoothly. You’ll guide and motivate the team to deliver top‑tier service, step in when coverage is needed, and quickly resolve guest concerns with professionalism and care. You’ll also welcome guests, troubleshoot challenges, coordinate with leadership, and ensure every interaction reflects the high standards of the Hilton brand.

About Tru By Hilton Boise West

At TRU by Hilton Boise West, we’re more than a hotel; we’re a community of hospitality enthusiasts dedicated to creating genuine connections. Our mission is simple: to turn every stay into an unforgettable experience. We value diversity, embrace creativity, and foster a culture where every team member is a star in our constellation of success. Join us, and be a part of a team that makes hospitality an art form!

Take the Next Step

Ready to step into a role where your leadership truly matters? Apply today! Our initial application process is fast, easy, and mobile‑friendly.

Salary: $16 per hour.

Job Posted by ApplicantPro