Lead Greeter

McLemore Resort Manager LLC; Croft (SC); Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Daily Pay

Hotel Discount Program

Uniforms Provided

Health Insurance

Résumé du poste

Valor Hospitality seeks a friendly host to greet guests, manage seating, and coordinate with servers to ensure a smooth dining room flow. You will welcome guests, present menus, and help maintain the first and last impression of the dining experience.

The role requires strong communication, empathy, and a calm, people-oriented approach to guest service, with attention to details and high standards in a fast-paced environment.

Qualifications

• You are the first point of contact for guests.
• You’ll greet them, make them feel welcome, answer questions.

Responsabilités

• Greet guests and escort them to their table.
• Pull chair out, present menus, and ensure entry areas are inviting.
• Inform servers of locations and reservations.
• Plan seating and manage reservations for the evening.
• Coordinate with kitchen and servers to ensure timely service.
• Attend to guest needs and ensure a pleasant dining experience.

Connaissances

Guest greeting

Customer service

Communication

Empathy

Problem solving

Description du poste

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.

POSITION PROFILE

Greet and seat all guests and ensure a quality dining experience. Supervises and coordinate the activities of the dining room in a restaurant.

ESSENTIAL RESPONSIBILTIES

• Greet guests, escort them to their table, pull chair out for the guest, and present menus.
• Make sure entry doors are clean, free of debris and are inviting, and welcoming.
• Make sure all menus are wiped down, free of spots or stains, and complete with any special food and beverage items.
• Inform servers of their location and assigned station.
• Plan out the seating chart and organize the reservations for the evening.
• Check with the phone reservationists or answering machine messages to assure you have all reservations.
• Check with manager to assure private parties are properly staffed and organized for the evening.
• Check with kitchen to verify menu items are readily available.
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow.
• Greet guest as they are leaving the restaurant to ensure guest had a pleasant dining experience.
• Check to see that everything was wonderful.
• Not only is the host or hostess the first impression the guest gets when they come to an establishment, they are also the last.
• Check with every guest to note any problem to quickly get a manager.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• You are the first point of contact for guests.
• You’ll greet them, make them feel welcome, answer questions.
• Making sure guests feel comfortable, valued, and attended to is the core of the role.
• Handling special requests (e.g., seating for kids, accessibility), dealing with waiting lists, helping resolve issues.
• Positive Attitude & Empathy
• Knowledge of Restaurant Flow & Basic Systems

PHYSICAL DEMANDS

• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Communicate information and hotel services to management, staff and guests.

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement