Lead General Manager (Texas)

CLEAR; Dallas (TX); Sur place; USD 115 000 - 140 000; Plein temps

Avantages offerts par ce poste

Base + target bonus

3 weeks paid time off

Wellness stipend $100/mo

401k with match

Comprehensive benefits

Family planning benefits

Leave program

Emotional well being assistance

Training & development

Free CLEAR memberships

Résumé du poste

CLEAR is hiring a Lead General Manager for Texas to oversee the home airport operations, lead a team of Ambassadors and Managers, and partner with the Sunbelt Regional Director to ensure quality control and consistent operating standards across Dallas, Austin and Houston.

The role demands 8+ years of operations leadership, strong relationship-building with airport stakeholders, and a willingness to travel up to 50% of the time.

Qualifications

• 8+ years of operations leadership experience in a high volume, fast-paced, customer-facing environment such as retail, restaurants, hospitality, rental cars or aviation.

Responsabilités

• Own day-to-day operations and performance at your home airport, delivering CLEAR's objectives for security, service and sales.
• Lead a team of Ambassadors and Managers who use CLEAR technology to deliver exceptional airport security, customer service and sales experiences while continuously sharing the CLEAR story.
• Hire, develop and sustain a diverse, engaged team, and performance manage salaried and hourly team members through clear expectations, ongoing feedback and regular evaluation.
• Manage staffing, scheduling, payroll and labor utilization, and monitor enrollments, renewals, conversion, service quality, security compliance, labor and turnover, taking action to improve results.
• Build and maintain strong relationships with your home airport's leadership, TSA, airline partners, contractors and vendors, and ensure adherence to CLEAR policies and airport, state and federal requirements.
• Maintain a visible, hands-on presence on the floor, supporting your team and resolving operational and Member concerns.

Connaissances

Operations leadership

People management

Cross-location coordination

Stakeholder relationships

Hiring & development

Travel up to 50%

Formation

Bachelor's degree or higher

Description du poste

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier, physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

As Lead General Manager, Texas, you are directly responsible for your home airport's operations, team and performance. You also serve as the Sunbelt Regional Director's partner across Texas, providing leverage on quality control, stakeholder relationships and operational consistency. You are process oriented, you ensure adherence to procedures, and you can expertly navigate operational challenges across multiple locations.

Key Responsibilities Include:

• Own day-to-day operations and performance at your home airport, delivering CLEAR's objectives for security, service and sales.
• Lead a team of Ambassadors and Managers who use CLEAR technology to deliver exceptional airport security, customer service and sales experiences while continuously sharing the CLEAR story.
• Hire, develop and sustain a diverse, engaged team, and performance manage salaried and hourly team members through clear expectations, ongoing feedback and regular evaluation.
• Manage staffing, scheduling, payroll and labor utilization, and monitor enrollments, renewals, conversion, service quality, security compliance, labor and turnover, taking action to improve results.
• Build and maintain strong relationships with your home airport's leadership, TSA, airline partners, contractors and vendors, and ensure adherence to CLEAR policies and airport, state and federal requirements.
• Maintain a visible, hands-on presence on the floor, supporting your team and resolving operational and Member concerns.

Support Texas airport leaders and the Regional Director

• Partner with the Regional Director on operational priorities across Dallas, Austin and Houston, with clear alignment on assignments, expected outcomes and follow-through.
• Serve as a peer resource to the Austin and Houston General Managers through a dotted-line relationship: coaching, sharing experience and helping address operational challenges, with improvement plans owned locally.
• Make the stations run the same way: identify gaps, issues and best practices in one airport and help the others apply CLEAR's operating standards consistently, accounting for each airport's needs.
• Conduct regular airport visits to observe operations, provide hands-on support and share
• Coordinate regional initiatives, new programs and pilots as assigned by the Regional Director, working with local General Managers on implementation.
• Support local General Managers with airport, TSA and airline relationships, and help coordinate responses to partner concerns when requested by the Regional Director.
• Escalate security, compliance, staffing and operational concerns promptly through established channels, and provide temporary operational or leadership cover during peak periods and transitions as directed by the Regional Director.

Ideal candidates will have:

• 8+ years of operations leadership experience in a high volume, fast-paced, customer-facing environment such as retail, restaurants, hospitality, rental cars or aviation. General Manager experience required.
• A strong track record of leading a successful operation and delivering results in security, service, sales and employee engagement.
• Experience supporting multiple locations, mentoring peer leaders or coordinating initiatives across teams preferred.
• Demonstrated ability to influence without direct reporting authority, build credibility with peers and follow through on shared commitments.
• Experience managing both salaried and hourly employees, including developing and managing Managers.
• Ability to develop trusted relationships with airport, airline and TSA leadership.
• Excellent organizational skills and the judgment to balance home airport responsibilities with broader Texas support needs, and to recognize when to involve the Regional Director.
• Bachelor's degree or higher preferred.
• Based at a designated home airport, with availability to work a non-traditional schedule (weekends, holidays, early mornings and evenings) and to travel up to 50% of the time to Austin, Houston, and Dallas based on priorities set with the Regional Director.
• Required to successfully complete a government background investigation.

The base salary range for this role is $115,000 - $140,000 / year depending on level of skills and experience.

This range represents the base salary consistent with our current compensation program for this position at CLEAR. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance.

Perks of Being a Team Member at CLEAR!

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
• Family Planning benefits through KindBody
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company!
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.