Lead Functional Coordinator

Ultipro; Little Rock (AR); Hybrid; USD 112,000 - 146,000; Full time

Benefits offered by this job

Hybrid work environment

Relocation bonus

Excellent insurance package

401(k) + pension

Job summary

Southwest Power Pool is seeking a Lead Functional Coordinator in Little Rock, AR to provide technical leadership to real-time operations staff and mentor operators across functional lines. The role emphasizes consistency between shifts and strong decision-making under pressure.

The position requires extensive industry experience and NERC RC certification, with a hybrid work arrangement and competitive benefits including retirement plans and an employer-supported pension.

Qualifications

• 12 years of relevant industry experience with no degree
• 10 years of relevant industry experience with a Bachelor’s degree
• 9 years of relevant industry experience with an undergraduate degree specific to electrical power system operations
• NERC RC Certification within 90 Days Required
• Bachelor’s Degree specific to electrical power system operations
• Bachelor’s Degree in related field
• Advanced knowledge of EMS, OASIS, and scheduling tools

Responsibilities

• Display in-depth knowledge of industry concepts and communicate to real-time Operations staff
• Lead analysis for Integrated Marketplace, Balancing Authority, Reliability, Tariff/Scheduling
• Provide SME support for customer relations and other functional areas
• Coordinate with Functional Analysts for timely reports for SPP System Operations (FERC, NERC, SPP, etc.)
• Perform or lead Root Cause Analysis studies of operational events
• Identify issues with Operations staff to improve processes and reduce risks
• Maintain BA process and procedure documents reflecting best practices
• Provide primary operator support for desk functions and high-risk events

Skills

NERC RC Certification

Interpersonal skills

Leadership

Communication skills

Education

Bachelor’s degree in electrical power systems

Bachelor’s degree in related field

Tools

EMS

OASIS

Scheduling systems

Job description

Lead Functional Coordinator

SPP is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

Locations

Showing 1 location

Little Rock, AR 72223, USA

• Hybrid
• Analytics
• Full-Time
• Requisition #: LEADF002466

Description

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: This position may not be performed remotely from California or New York City, NY, nor can SPP sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Lead Functional Coordinator Salary range: $112,240 – $145,810

Overview

The Lead Functional Coordinator will be responsible for providing technical expertise to the real-time operations staff. This includes providing leadership, mentoring, and training of operators across functional lines, which ensures that functional tasks performed by operators have consistency of quality and structure between shifts. The position handles complex and sensitive work and requires limited supervisory responsibility over Operations personnel. A high level of discretion and judgment are required regarding work details and making operational decisions. As a subject matter expert, this role will serve as the secondary customer contact, and support all major Functional areas of Operations. The Lead Functional Coordinator will be responsible for assisting in operational reporting requirements (FERC, NERC, SPP, MRO, WECC, SOC1, etc.). The Lead Functional Coordinator will be responsible for events analysis and report findings to inquiring parties, including the SPP Market, Balancing Authority, Reliability Coordination, and Tariff/Interchange. The Lead Functional Coordinator is a liaison to all departments that interface with SPP Operations to ensure external tasks consider all Operational implications. As such, accurate and effective decision making in stressful situations is required. The Lead Functional Coordinator will continuously improve their Industry and SPP Operations knowledge and expertise. The position will be expected to share this knowledge through accurate and in-depth application of standard techniques, procedures and criteria. This includes collaborating technical enhancements to situational awareness tools, the continuous updating of processes and procedures, and post-event review to ensure continuous improvement at all levels of the operations floor.

Core Responsibilities

• Display an increasingly in-depth knowledge of and ability to analyze complex Industry concepts, governing documents, operating policies, and communicate such to real time Operations staff.
• Lead the analysis and working group support for the Integrated Marketplace, Balancing Authority, Reliability, Tariff/Scheduling.
• Provide SME support for customer relations and other functional areas within SPP on Integrated Marketplace, Balancing Authority, Reliability, Tariff/Scheduling.
• Coordinate with Functional Analysts to ensure the accurate and timely preparation of necessary reports for the SPP System Operations function as required by FERC, NERC, SPP, MRO, WECC, SOC1, etc.).
• Perform, lead, or contribute to Root Cause Analysis studies of operational events to maximize operational benefits.
• Collaborate with Operations staff in identifying issues that proactively will improve processes or reduce compliance or operational risks.
• Maintain BA specific process and procedure documents reflecting best practices and organizational objectives.
• Provide primary operator support for desk functions and high risk events

Required Qualifications

• 12 years of relevant industry experience with no degree
• 10 years of relevant industry experience with a Bachelor’s degree
• 9 years of relevant industry experience with an undergraduate degree specific to electrical power system operations
• NERC RC Certification within 90 Days Required

Preferred Qualifications

• Bachelor’s Degree specific to electrical power system operations
• Bachelor’s Degree in related field

Other Requirements:

• Possess advanced knowledge of the calculation principles, functionality and data interfaces of all applications used by System Operations
• Possess advanced knowledge of the Southwest Power Pool high voltage transmission system, the SPP Criteria, SPP Business Practices, NERC Reliability Standards, SPP Market Protocols, SPP Regional Tariff, SSAE16 Modeling Controls, SPP Change Control procedures, and SPP Contract Services.
• In-depth knowledge of NERC Reliability Standards, SPP Criteria, SPP Market Protocols, the SPP OATT and SPP OATT Business Practices.
• Knowledgeable of and conversant with tools such as the EMS, Open Access Same-time Information System, OASIS Automation and scheduling systems
• Strong inter-personal and teaming skills
• Excellent written and verbal communication skills
• Motivation to take appropriate expedited action when required
• Initiative to stay abreast of industry developments
• Ability to work with a broad spectrum of individuals with diverse interests when resolving problems
• Understanding of and compliance with SPP Policies and Procedures

Travel Requirement

This position requires minimal travel (approximately 5%).

Position Type and Expected Hours of Work:

This is a full-time position.

The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Work hours may vary based on organizational and operational needs, as determined by management.

Occasional extended or nonstandard hours may be required.

SPP is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, SPP makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at [e-mail] and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.