Lead, Full Time - Outlets at San Clemente

Banana Republic

San Clemente (CA)

On-site

USD 23,000 - 29,000

Part time

10 days ago

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Benefits offered by this job

Merchandise discount

Competitive PTO

401(k) plan

Insurance

Job summary

Banana Republic is seeking a store associate to support the leadership team and drive a best-in-class customer experience. You will model selling behaviors, guide customers through the shopping journey, and collaborate with colleagues to meet store goals.

The role emphasizes flexibility, a strong customer focus, and active participation in omni-channel initiatives. You will contribute to a positive environment, support opening and closing tasks, and stay compliant with company standards while

Qualifications

Customer service and sales experience preferred.
Excellent communication and teamwork.
Ability to work flexible hours including evenings, weekends and holidays.

Responsibilities

Consistently treat customers and colleagues with respect to foster a positive work environment.
Promote loyalty programs and educate customers about benefits.
Lead by example to demonstrate brand selling behaviors and deliver exceptional customer experiences.
Support sales leadership during non-peak hours with the customer at the center.
Collaborate with store staff to complete tasks efficiently and on time.
Develop product lifecycle knowledge and share expertise with the team.
Assist with opening/closing checklists and post-shift duties as needed.
Leverage omni-channel tools to ensure a frictionless customer journey.
Adhere to all company compliance standards.

Skills

Customer service

Sales awareness

Team collaboration

Job description

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

Our team is made up of passionate, curious storytellers — creators and visionaries who seek out what’s next and bring it to life through elevated design, immersive experiences, and a shared spirit of creativity and innovation.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What you\'ll do

Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote customer loyalty by educating customers about our loyalty programs.
All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
Support sales leader during (non-peak) hours, with the customer as the primary focus
Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
Build and share expertise in the product lifecycle
Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.

Who you are

You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors
Provides clear and direct communication of expectations.
Ability to utilize technology effectively to engage with customers and team to meet goals
Demonstrate interest and initiative towards continuous improvement and growth
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Hourly Range: $16.90 - $20.50

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Banana Republic

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.
For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World\'s Best Employers and one of the Best Employers for Diversity.