Lead - Full Time

Arcteryx.Com; Tulalip Bay (WA); On-site; USD 24,796 - 34,440; Full time

Job summary

ARC’TERYX is seeking a Store Lead to drive a premier guest experience while guiding a team of Product Guides. You will partner with Store Manager to coach, develop and elevate performance across experience, product, community, and operations.

You will lead by example on the sales floor, manage daily in-store priorities, and ensure compliance with health and safety guidelines. This hourly, full-time role emphasizes teamwork, external partnerships, and ongoing training.

Qualifications

• One or more years of leadership experience and 1–2 years of retail experience.
• Passion for coaching others and unlocking potential.
• Strong focus on delivering exceptional guest experiences.
• Excellent written and verbal communication skills.
• Ability to lift up to 30 lbs.

Responsibilities

• Lead in alignment with Arc’teryx Vision, Purpose and Values.
• Support the in-store experience during shifts with awareness of sales floor activity.
• Share technical product knowledge to guests through coaching.
• Lead from the floor and support guest experience five days a week.
• Oversee the five pillars of business: experience, product, community, operations and people.
• Build community by sharing brand information and event details with team and guests.
• Coach team members to unlock potential and reach targets.
• Assist inventory management: receiving, restocking, and merchandising.
• Communicate company initiatives, policies, and priorities to the team.
• Oversee store operations, sales targets, labor, and budgeting.
• Network with partners to support events and maximize brand engagement.
• Manage opening and closing procedures as defined by leadership.
• Answer phones/emails and engage on regional social channels when needed.
• Rotate through pillars to deepen expertise across the business.
• Use POS to process transactions, warranties, Used Gear trade-ins, purchases and returns.

Skills

Leadership experience

Retail experience

Coaching

Customer service

Communication

Job description

Your Opportunity at ARC’TERYX:

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

You are product‑obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.

You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

Responsibilities

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in‑store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world‑class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
• Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community, operations and people)
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Supporting inventory management throughout the day to maximize sell‑through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Networking with potential partners to support events and to help maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade‑ins, purchases, and returns

Qualifications & Requirements

• You have one or more years of leadership experience, and 1–2 years of retail experience
• You are excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
• You have a passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead
• You seek and offer relevant feedback, coaching and development in the moment
• You are comfortable adhering to and enforcing health and safety guidelines at all times
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You have strong time‑management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You have strong written and verbal communication
• Ability to lift up to 30 lbs
• All employees are expected to be available to work “Black Friday” (the day after U.S. Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year based on the time period guests are permitted to return holiday merchandise
• You are fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and you perform the role responsibilities of the Product Guide as needed
• Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
• You are available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

Details

• Compensation: Hourly
• Full Time – 30‑40 hours per week (5 days per week)
• Part Time – 10‑30 hours per week (2‑4 days a week)

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.