Lead – Full Time

Arc’teryx; New York (NY); On-site; USD 39,000 - 43,000; Full time

Job summary

ARC’TERYX is seeking a Store Lead to join our store leadership team. You will work closely with the Store Manager and Assistant Store Manager, guiding Product Guides and shaping guest experiences across experience, product, community, operations and people.

You will lead with a passion for outdoor use, coaching others, and delivering exceptional service while adhering to health and safety guidelines; strong communication and adaptability are essential.

Qualifications

• Demonstrated leadership in a store environment.
• Experience in delivering exceptional guest experiences.
• Ability to coach and develop team members.
• Strong communication and customer service skills.

Responsibilities

• Lead a team of Product Guides and support guest experience.
• Collaborate with Store Manager and Assistant Store Manager on people and operations.
• Enforce health and safety guidelines at all times.
• Set clear vision and align team to goals and daily needs.

Skills

Leadership

Retail experience

Coaching

Customer service

Communication

Physical ability

Job description

Your Opportunity at ARC’TERYX:

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.

You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

Are you our next Store Lead?

• You have one or more years of leadership experience, and 1 – 2 years of retail experience
• You are excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
• You have a passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead
• You seek and offer relevant feedback, coaching and development in the moment
• You are comfortable adhering to and enforcing health and safety guidelines at all times
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You have strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You have strong written and verbal communication
• Ability to lift up to 30 lbs

Expectations:

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• You are fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and you perform the role responsibilities of the Product Guide as needed
• Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

Availability Requirements:

• You are available for a minimum of one open, one close and one weekend shift each week.
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
• Full Time – 30- 40 hours per week (5 days per week)
• Part Time – 10- 30 hours per week (2-4 days a week)

Compensation:

The pay range for this role is USD$28.10 – USD$31.30 hourly.

Details:

Compensation: Hourly

Total Rewards: This section outlines growth, benefits and programs available to eligible employees. See the full match of benefits below for details.

Equal Opportunity: Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Leave it Better: We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Live it. Get out there – the mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

Hours: Full Time – 40 hours per week (five days a week)

Disclaimers: This is for an existing vacancy. Compensation: Hourly