Lead Front Office Associate

rayusexternalcareers; Los Angeles (CA); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

DailyPay

Health insurance

Dental insurance

Vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

Paid time off

Holiday pay

Job summary

RAYUS Radiology is seeking a Lead Front Office Associate to join our administrative team in Los Angeles. This leadership role supervises front desk operations, trains staff, and coordinates scheduling, registrations, and insurance verifications.

The position is full-time, 40 hours weekly, Monday through Friday, 9:00am–5:30pm. Candidates should have 4+ years in customer service and 2+ years in medical front office, with strong Microsoft Office skills and Spanish preferred.

Qualifications

• High School Diploma or equivalent required.
• 4 years of customer service experience.
• 2 years of medical front office experience; ability to train others.
• Knowledge of medical terminology.
• Experience leading/mentoring others.
• Business office experience with minimal processing errors.
• Medical insurance knowledge.
• Proficient in computer systems and typing.
• MS Office Suite experience (Outlook, Word, Teams, Excel).
• Bilingual; Spanish preferred.

Responsibilities

• Greet and check-in patients; processes payments as needed.
• Answer phones, schedule appointments, relay messages.
• Register patients and coordinate with imaging staff.
• Lead front office team; assist with staffing, training and supervision.
• Coordinate onboarding and training of new team members.
• Manage timecards, schedules, and performance evaluations.
• Handle insurance verifications and pre-authorizations.
• Ensure patient satisfaction and proper documentation.

Skills

Customer service

Front office experience

Leadership

Medical terminology

Microsoft Office

Bilingual (Spanish preferred)

Education

High School Diploma or equivalent

Associate degree in medical field

Tools

Microsoft Office Suite

EMR/Medical records systems

Job description

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $20.89 - $26.00 based on direct and relevant experience.

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. This is a leadership role within the greater administrative team; from process improvements, staff planning, training and supervision.

This is a full-time position working 40 hours per week. Shifts are Monday - Friday from 9:00am-5:30pm.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

(30%) Registration

1. Greet and checks-in patients scheduled for imaging services; processes payment as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

(15%) Scheduling

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintains an up-to-date and accurate pending-scheduling list
8. Maintain an up-to-date and accurate database of all current and potential referring physicians

(15%) Insurance

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(35%) Functional Team Leadership

1. Coordinate the training and onboarding of new team members
2. Assist the Supervisor, or directly facilitates and leads regular team meetings and assigned team member one-on-ones
3. Assist with the hiring process for new team members
4. Monitor and approves assigned team member timecards
5. Initiate and/or participate in the annual performance evaluations, learning/development and performance management of assigned team members
6. Assist with the development of team member schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
7. Evaluate workflows and implement process improvements for the team/department as appropriate
8. Ensure the team has knowledge of company and department policies and corresponding procedures
9. Proactively provides support to team members to ensure the highest level of patient satisfaction is reached and maintained
10. Manage the department (in the absence of supervisor) and coordinates schedules to ensure appropriate coverage
11. Leads special projects and/or committees, as assigned

Required:

1. High School Diploma, or equivalent
2. Four (4) years' Customer Service experience
3. Two (2) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities
4. Demonstrated knowledge of medical terminology
5. Experience leading/mentoring others
6. Business office experience, with minimal processing errors
7. Medical insurance knowledge
8. Highly proficient in using computer systems and typing
9. Solid working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
10. Bilingual; Spanish preferred

Preferred:

1. Associate degree in a medical related field
2. Previous experience directly supervising others

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.