Lead, Front End (FT) North End

Boise Consumer Cooperative Inc; Boise (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Boise Co-Op is seeking a Front End team member to ensure smooth checkout operations and outstanding customer service at our Boise store. You will assist cashiers, process transactions accurately, and contribute to a welcoming, efficient shopping experience for members and customers.

The role requires strong communication, reliability, and the ability to handle busy periods with a calm, courteous approach. Evening and weekend availability is a plus in a busy grocery environment.

Qualifications

• Strong interpersonal and relationship-building abilities.
• Excellent communication that creates a welcoming customer experience.
• Ability to quickly learn PLU codes and procedures.
• Calm, objective approach to resolving issues under pressure.

Responsibilities

• Operate checkout with accurate SKU, quantity, and weight entry into the POS.
• Engage customers warmly and share membership information during transactions.
• Guide customers to Round Up for the monthly nonprofit to support Co-Op values.
• Follow cash handling and check receiving procedures for till and safe accuracy.
• Ensure compliance with alcohol sale regulations.
• Monitor self-checkout stations and assist customers as needed.
• Assign registers and tasks to cashiers to ensure smooth Front End operations.
• Communicate daily huddle info to staff for necessary updates.
• Keep Front End, foyer, and store entrance clean and organized.
• Perform register drops, loans, and deposits per procedures.

Skills

Interpersonal skills

Customer service

Communication skills

PLU knowledge

Calm under pressure

Team coordination

Education

High school diploma or equivalent

Tools

POS system

Job description

Are you a natural leader who keeps checkout operations running smoothly while delivering exceptional customer service? Join our Front End team and support both customers and cashiers by ensuring accurate transactions, strong communication, and a consistent commitment to the Co-op’s values.Responsibilities and DutiesProvide accurate and efficient checkout by entering correct SKU, quantity, and weight information into the POS system.Engage customers warmly and offer membership information during transactions.Ask customers to Round Up for the monthly sponsored non-profit, reflecting our core values.Follow all cash handling and check receiving procedures to maintain till and safe accuracy.Uphold state regulations concerning the sale of alcoholic beverages.Monitor self-checkout stations, assist customers, and resolve concerns with calm professionalism.Assign registers, tasks, and job functions to cashiers for smooth Front End operations.Prepare and communicate daily huddle information to ensure cashiers have the tools and updates they need.Oversee cleanliness and organization of the Front End, foyer, and store entrance to maintain a safe, welcoming environment.Perform register drops and loans and prepare deposits according to established procedures.Qualifications and SkillsStrong interpersonal and relationship-building skills.Excellent communication abilities that create a welcoming customer experience.Ability to quickly learn and retain information, including common PLU codes.Calm, objective approach to resolving issues and supporting staff under pressure.Efficient work habits suited to a fast-paced environment.Flexibility to work mornings, evenings, weekends, and holidays as needed.Education and ExperienceHigh school diploma or equivalent.1–3 years of retail cashier or customer service experience preferred, especially in a grocery environment.Must successfully complete a criminal background check.Physical DemandsThis position requires sufficient physical ability and mobility to work in a grocery store setting, including standing or sitting for prolonged periods, occasional stooping, bending, kneeling, crouching, reaching, twisting, and lifting up to 50 lbs. Repetitive hand and arm movements, use of step stools or ladders, and proper PPE when using appliances and equipment are required.Working EnvironmentWork is performed primarily in a grocery store setting with extensive public contact and frequent interruptions. You’ll be part of a friendly, cooperative team that values connection, efficiency, and great service.It is the policy of Boise Co-Op that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of Boise Co-Op to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Boise Co-Op is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department by phone at [phone].Boise Co-op is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status, or any other protected category under applicable state/federal law. The Boise Co-op participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.