Lead Front Desk Receptionist

Astera Cancer Care; Bel Air (MD); On-site; USD 28,000 - 32,000; Full time

Job summary

United Urology Group is seeking a Front Desk Receptionist Lead to shape the first impression of our practice and lead front office staff with a patient-centered, professional approach.

You will train staff, manage scheduling and paperwork, and ensure accurate data entry in PM and EHR while coordinating with providers and other sites as needed.

Qualifications

• High school diploma or GED required.
• At least 2 years of front office experience in a medical setting.
• Leadership experience is preferred.
• Proficient in medical terminology, ICD-9, and CPT-4 codes.
• Exceptional customer service, and strong written and verbal communication.
• Typing speed of 40 words per minute.
• Must maintain HIPAA compliance.
• Ability to travel to other sites as necessary.

Responsibilities

• Oversee front office workflows to ensure smooth operations.
• Train new office staff and complete competency checklists.
• Schedule appointments and coordinate additional testing.
• Review provider schedules for accuracy and fulfillment rates.
• Prepare patient paperwork for daily appointments.
• Collect co-pays and enter daily batches into the PM system.
• Enter patient demographics into PM and EHR with accuracy.
• Scan driver’s licenses and insurance cards into Ntierprise.
• Ensure referrals are obtained, scanned into EMR, and linked to appointments.
• Reconcile daily payment batches and report to Site Manager.
• Schedule follow-up procedures and coordinate ASC cases.
• Assist patients with Phreesia registration.

Skills

Customer service

Communication

Multitasking

Attention to detail

Typing speed

Education

High School Diploma or GED

Tools

Practice Management system

Ntierprise

EMR

Job description

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

We are seeking a Front Desk Receptionist Lead to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

Primary Duties & Responsibilities

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.
• Provide effective training for new office staff, ensuring they complete competency checklists
• Schedule appointments and assist in coordinating any additional testing as directed by the physician.
• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.
• Compile all necessary patient paperwork for daily appointments.
• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.
• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.
• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.
• Reconcile payment batches at the end of each day and submit them to the Site Manager.
• Schedule follow-up procedures and coordinate local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
• Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum requirement of a High School Diploma or GED.
• At least two (2) years of front office experience in a medical setting.
• Prior leadership experience is preferred.
• Knowledge, Competencies & Skills: Proficient in Medical Terminology, ICD-9, and CPT-4 Codes.
• Exceptional customer service skills.
• Strong written and verbal communication abilities.
• Proficient in computer software and database skills.
• Exceptional attention to detail.
• Ability to multitask and excel in a fast-paced environment.
• Strong proactive problem-solving skills.
• Typing speed of a minimum of 40 words per minute.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Ability to type 40 Words Per Minute.
• Direct Reports: N/A.
• Travel: Ability to travel to other sites as necessary.
• Job Type: Full-Time

Pay Range: $20.00 - $23.00 per hour Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check. United Urology Group is regarded as the leading urology network in the country. Our Affiliates include Chesapeake Urology, Arizona Urology—Phoenix & Scottsdale, Arizona Urology—Tucson, Colorado Urology, and Tennessee Urology.