Lead Front Desk Manager - Elevate Guest Service & Growth

White Lodging; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits starting day 1

Medical, dental, vision insurance

401(k) with company match

Paid time off with rollover

DailyPay

Job summary

White Lodging is seeking a Front Desk Manager to lead daily front office operations, coaching agents and supervisors to deliver exceptional guest service. This role drives operational excellence across shifts and partners with the leadership team to maintain high performance in a premium hotel environment.

You will oversee hiring plans, staff development, and ensure smooth front desk workflows, while handling essential duties such as scheduling and payroll.

Qualifications

• Experience leading and supervising front desk teams in a hotel setting.
• Demonstrated ability to coach staff and elevate guest service standards.
• Ability to create and execute staffing plans and training programs.
• Familiarity with property management systems (PMS) and front office software.

Responsibilities

• Lead daily shift operations of the Front Office department across all shifts.
• Provide hands-on leadership, training, and flow management for front desk staff.
• Develop and participate in hiring/interview processes to build a high-performing team.
• Serve as a guest service ambassador, modeling hospitality excellence at every touchpoint.
• Perform front desk duties as needed while overseeing payroll, scheduling, and financial reporting.

Skills

Front office leadership

Guest service excellence

Coaching and development

Problem solving

PMS familiarity

Tools

Hotel PMS

Job description

White Lodging is seeking a Front Desk Manager to lead daily front office operations, coaching agents and supervisors to deliver exceptional guest service. This role drives operational excellence across shifts and partners with the leadership team to maintain high performance in a premium hotel environment.

You will oversee hiring plans, staff development, and ensure smooth front desk workflows, while handling essential duties such as scheduling and payroll.