Lead Front Desk Associate

The Lash Lounge Ponte Vedra - Nocatee Town Center; Florida; On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Commission/bonuses based on sales

Free lash extensions and salon services

Discounts on retail products

Growth opportunities

Job summary

A premier salon specializing in beauty services is seeking a Lead Front Desk Associate in New York. This key position involves managing incoming leads, driving membership sales, and providing outstanding customer service in a fast-paced environment. The role requires at least 2 years of experience in sales or customer service, a leadership mindset, and strong communication skills. Opportunities for growth and a supportive team culture are part of the offering.

Qualifications

• 2+ years in sales or customer service, ideally in a membership-based environment.
• Proven ability to sell memberships and handle objections.
• Leadership mindset with experience in coaching others.

Responsibilities

• Follow up on leads and convert inquiries into bookings.
• Train and support front desk associates.
• Ensure a welcoming luxury experience for guests.

Skills

Sales experience

Customer service

Leadership

Organizational skills

Communication skills

Job description

About The Lash Lounge

The Lash Lounge® is the premier salon specializing in custom Eyelash Extensions, Perming, Tinting, Threading and more. We pride ourselves on delivering an elevated guest experience while building long‑term relationships through our exclusive membership program. Our front desk team plays a critical role in driving salon success by converting leads into loyal members and maximizing every guest interaction.

Position Overview

The Lead Front Desk Associate is a key sales and leadership position responsible for managing incoming leads, driving membership sales, and setting the standard for front desk performance. This role is ideal for someone who thrives in a fast‑paced, goal‑oriented environment and enjoys coaching others while delivering exceptional customer service.

Key Responsibilities

Sales & Lead Management

• Proactively follow up on new leads via phone, text, and email to convert inquiries into booked appointments and memberships
• Confidently present and sell The Lash Lounge® membership options and retail products
• Track, manage, and nurture leads through the CRM system
• Meet or exceed individual and team sales and membership goals

Front Desk Leadership

• Serve as the lead and role model for front desk associates, setting expectations around sales, service, and professionalism
• Assist in training and coaching front desk staff on scripts, objection handling, and closing techniques
• Support daily front desk operations including scheduling, check‑in/check‑out, and guest flow

Guest Experience

• Create a welcoming, luxury experience for every guest—both in person and over the phone
• Resolve guest concerns with professionalism and a solution‑oriented mindset
• Ensure accurate guest records, memberships, and payments

Operations & Administrative Duties

• Open and/or close the salon as needed
• Maintain front desk organization, cleanliness, and brand standards
• Support management with reporting on leads, memberships, and front desk performance
• Other duties as assigned

Qualifications

• 2+ years of experience in sales, front desk, hospitality, or customer service (membership‑based spa/salon experience preferred)
• Proven ability to sell memberships, packages, or recurring services
• Strong phone presence and confidence handling objections
• Leadership mindset with the ability to coach and motivate others
• Organized, detail‑oriented, and comfortable working with goals and metrics
• Flexible availability, including evenings and weekends

What We Are Looking For

• A natural closer who enjoys sales and relationship‑building
• Someone who takes ownership of results and leads by example
• A polished, professional communicator who aligns with a luxury brand
• A team player who thrives in a performance‑driven environment
• A self‑starter who can work independently or as part of the team

Compensation & Benefits

• Competitive hourly pay + commission/bonuses based on membership sales
• Free lash extensions and other salon services
• Discounts on retail products
• Growth opportunities
• Supportive, positive team culture