Lead Front Desk Associate

Commander, Navy Installations Command

Pensacola (FL)

On-site

USD 15,000 - 26,000

Full time

2 days ago

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Job summary

The Unaccompanied Housing operation at NAS Pensacola, FL, seeks a Lead Front Desk Associate to manage reservations, guest services, payments, and security of guest information.

Proficiency with the PMS and strong communication are essential for delivering high-quality guest experiences in a federal housing environment.

Qualifications

Two years of study in any field (transcripts required).
Or an equivalent combination of education and/or experience (transcripts required).
One year of clerical/office experience indicating ability to perform duties (transcripts required).

Responsibilities

Uses the PMS to access guest information, manage reservations, and issue room keys.
Handle guest questions, complaints, and local information with professionalism.
Register guests, process payments, and maintain records of rooms and guest accounts.

Skills

Guest service

Communication skills

Problem solving

Education

Two years of college/university

Tools

Property Management System (PMS)

Job description

Hiring Agency: Commander, Navy Installations Command

This position is located at the Unaccompanied Housing operation at NAS Pensacola, FL. The purpose of this position is to provide adequate and timely custodial services to the housing operation.

Key Responsibilities

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

MAJOR DUTIES AND RESPONSIBLITIES: Duties include but are not limited to: Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.

Provides assistance in handling customer complaints, involving management as necessary. Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.

Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Ensures guest security and privacy is maintained at all times.

Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions. Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.

Answers phones and transfers calls to appropriate individuals. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. Retrieves Lost and Found items and contacts the guest regarding lost or found items.

Requirements & Education

Successful completion of two (2) years of study in any field. (Transcripts required) OR An equivalent combination of education and/or experience as described above. (Transcripts required) OR One (1) year experience performing clerical, office, or other work duties that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

Which agency is hiring for this position?

This position is with Commander, Navy Installations Command, Department of the Navy.

What is the salary for this position?

The posted pay range is $17.6 – $18.6/hr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-12.

Who is eligible to apply?

This position is open under the 'Public' hiring path.