Lead Front Desk Agent

HVMG - Hospitality Ventures Management Group; Knoxville (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

PayActive access

PTO and Paid Holidays

Full healthcare benefits: medical, and

Job summary

HVMG - Hospitality Ventures Management Group in Knoxville, TN seeks a Front Desk Agent to deliver outstanding guest service and support daily front desk operations. You will greet guests, assist with check-ins/outs, and coordinate with team members to keep the lobby running smoothly.

The role emphasizes leadership by example, training, and problem resolution, with a focus on compliance with hotel standards and guest satisfaction across our nationwide portfolio.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel and lift as required with/without accommodations.
• Availability to work a flexible schedule including evenings, weekends and holidays.
• Warm, professional demeanor reflecting the company culture.

Responsibilities

• Be the friendly, attentive face of the hotel, providing a warm welcome and assistance.
• Check guests in and out, answer inquiries, and share information about services and local attractions.
• Report to the Front Office Manager or Front Office Supervisor.
• Support team performance and contribute to guest satisfaction and hotel success.

Skills

Leadership

Communication

Customer service

Job description

Front Desk Agent

Front Desk Lead is responsible for delivering exceptional guest service while supporting daily front desk operations and leading team members by example. This role assists with training, coaching, problem resolution, and ensuring compliance with hotel standards and procedures. The ideal candidate is a dependable, service-oriented professional with strong communication, leadership, and organizational skills who can effectively manage guest concerns, support team performance, and contribute to overall guest satisfaction and hotel success.

Key Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.