Lead Food & Beverage Attendant - Serrano Buffet

sanmanuel; Highland (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

San Manuel is seeking a Lead Food & Beverage Attendant to support Front of House operations in our Highland, CA venue. You will assist with host duties, POS transactions, and dining room service while guiding a team to deliver a consistent Yaamava' Brand experience.

The role requires a high school diploma, and at least two years in food & beverage and customer service, with leadership experience preferred. You will collaborate with FOH and Culinary teams, training staff and ensuring safety and

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of food & beverage experience.
• Minimum 2 years of customer service experience preferred.
• Leadership training/experience preferred.
• Gaming license may be required per the San Manuel Tribal Gaming Commission policies.

Responsibilities

• Create a memorable guest experience and uphold Yaamava' Brand Service Standards.
• Address guest inquiries and escalate issues to leadership when needed.
• Maintain cleanliness and organization of dining areas, service stations, and front desk.
• Audit cash register transactions and ensure proper documentation of comps, voids, and discounts.
• Assist with communicating and implementing new training material and team development.

Skills

Customer service

Cash handling

Team leadership

Communication

English proficiency

Education

High School Diploma or GED

Job description

Under the direction of the Supervisor, Food & Beverage, the Lead Food & Beverage Attendant assists with all Front of House (FOH) venue responsibilities including host stand, Point of Sale System (POS), and dining room. The position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava' Brand Service Standards. It involves collaborating and coordinating with the Front of House and Culinary teams, acting as an extension of leadership. Additionally, the role assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The goal is to ensure a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava' Brand Service Standards and successful daily operations.
• Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members' concerns to leadership.
• Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk.
• Maintains stock and inventory in all areas and aids with ordering supplies. Responsible for auditing cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing shift reports and team member POS resets.
• Assists with communicating and administering new training material to current team members. Collaborate with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction. Acts as a role model for team members, demonstrating professionalism and a commitment to uphold the Yaamava' Brand Service Standards.
• Executes team members uniform check and team members check out. Responsible for assisting with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks. In certain venues, tasks may include bar set-up and beverage batching.
• Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED is required.
• Minimum two (2) years of food & beverage experience is required.
• Minimum two (2) years of customer service experience is preferred.
• Previous leadership training/experience is preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy period(s).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler's card.
• Must obtain and maintain a Responsible Beverage Service (RBS) certification.
• No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled Casino & Resort setting.

Work requires travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and holiday shifts.

Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occ